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About the Role

Sales Engineers provide in-depth technical consulting for sales opportunities across a broad portfolio of moderate to highly complex products, channels, segments, and regions, typically for the Customer Cloud Team. They design and build technical solutions to address complex issues, strategically collaborating with stakeholders to adopt advanced technical products and solutions to create business value. This role requires deep experience in advanced technologies, cloud computing support, and the ability to lead integration strategies for complex enterprise architectures.

Responsibilities

Strategically partner with the Customer Cloud Sales Team to identify and qualify business opportunities and key customer technical objections.
Develop strategies to resolve technical obstacles and architect client solutions to meet complex business and technical requirements.
Lead the technical aspects of the sales cycle, including technical trainings, client presentations, technical bid responses, product and solution briefings, and proof-of-concept technical work.
Identify and respond to key technical objections from clients, providing prescriptive guidance for successful resolutions tailored to specific client needs.
May directly work with Customer's Cloud products to demonstrate, design, and prototype integrations in customer/partner environments.
Develop and deliver thorough product messaging to highlight advanced technical value propositions using various techniques.
Assess technical challenges to develop and deliver recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure.
Leverage technical expertise to provide “best practice” counsel to optimize advanced technical products’ effectiveness.
Ensure customer data is accurate and actionable using Salesforce.com (“SFDC”) systems.
Leverage third-party prospect and account intelligence tools to extract meaningful insights and support varying client needs.
Navigate, analyze, and interpret technical documentation for technical products, often including Customer Cloud products.
Enhance skills and knowledge by using a Learning Management Solution (“LMS”) for training and certification.
Serve as a technical and subject matter expert to support advanced trainings for team members on moderate to highly complex technical subjects.
Offer thought leadership in advanced technical solutions, such as cloud computing.
Coach and mentor team members and advise managers on creating business and process efficiencies in internal workflows and training materials.
Collect and codify best practices between sales, marketing, and sales engineers.

Requirements

Bachelor’s degree/diploma in computer science or other technical field, or equivalent practical experience.
5 years of experience serving in a technical Sales Engineer in an advanced technical environment or equivalent experience in a customer-facing role.
Prior experience with advanced technologies, such as: Big Data, PaaS, and IaaS technologies.
Expertise and hands-on experience using and managing databases, including knowledge of advanced databases, such as: Map Reduce, Hadoop, Spark, Flume, Hive, Impala, Spark SQL, BigQuery.
Advanced working knowledge of Linux, Web 2.0 development platform, solutions, and/or related technologies, such as: HTTP, Basic/NTLM, cookies/sessions, XML/XSLT/XHTML/HTML.
Prior experience and success with Enterprise networking concepts, such as: DNS, TCP, Firewalls, Proxy Servers, DMZ.
Prior success and experience with web application development and integration, such as: REST, SOAP, J2EE, CGI/Java/ASP servlets, Python.
Prior experience with software development platforms and solutions, such as Java servlets, JavaScript, PHP, ASP, CGI, AJAX, Flash, cookies and XML.
Proven strong communication skills with a proactive and positive approach to task management (written and verbal).
Confident presenter with excellent presentation and persuasion skills.
Strong work ethic and ability to work independently.

Skills

Cloud computing
Integration strategies
Enterprise architectures
Big Data
PaaS
IaaS
Databases
Map Reduce
Hadoop
Spark
Flume
Hive
Impala
Spark SQL
BigQuery
Linux
Web 2.0 development
HTTP
Basic/NTLM
Cookies/sessions
XML/XSLT/XHTML/HTML
Enterprise networking
DNS
TCP
Firewalls
Proxy Servers
DMZ
Web application development
REST
SOAP
J2EE
CGI/Java/ASP servlets
Python
Java servlets
JavaScript
PHP
ASP
CGI
AJAX
Flash
XML

Location

Tokyo, Japan

Work Type

Full time

Experience Level

5 years of experience

Education Level

Bachelor’s degree/diploma in computer science or other technical field, or equivalent practical experience