Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are seeking a Senior Sales Engineer (SE) to act as the primary technical partner for our enterprise and commercial accounts. This role is built for technical consultants and builders who love mapping complex business challenges to modern, AI-powered software solutions. Sitting at the intersection of technical discovery, solution design and hands-on system configuration, you will be responsible for proving the value of Zendesk’s platform, autonomous agents, and integration capabilities to technical evaluators and business leaders alike.

Responsibilities

Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards.
Conduct thorough technical discovery sessions with customer IT and business teams.
Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision.
Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk’s AI features to solve real-world customer pain points.
Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects.
Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements.

Requirements

4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.
Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks.
Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering, and automated workflows.
Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.
Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions.
Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.
First and foremost, we are looking for a growth mindset.
We value professional agility and seek individuals who actively pursue continuous learning, embrace constructive feedback, and adapt to evolving business needs.
Customer obsessed: You are dedicated to understanding customer needs and crafting solutions that deliver real value and delight.
A Builder First: You enjoy writing code, configuring complex systems, and prototyping modern software solutions.
Strategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation.
Resilient & Collaborative: You thrive in dynamic environments, working cross-functionally across global teams to drive success.

Skills

JavaScript
Python
Node.js
HTML/CSS
REST APIs
Webhooks
AI applications
LLM-powered features
Prompt engineering
Automated workflows
SaaS ecosystems
CX domains
ES domains
Contact center tech
CRM
IT support ticketing workflows
Cloud data stacks
Enterprise BI software
Modern AI frameworks
LLM integration
Data science processes
Technical community engagement
Open-source contributions
Technical blogging
Community mentorship
Reusable implementation guides
Integration playbooks
Localization toolkits
Executive presentations
Economic buyer presentations
C-level stakeholder presentations

Location

Remote
Hybrid

Work Type

Hybrid
Remote

Experience Level

Senior
4–6 years of hands-on experience

Education Level

Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.

About the Company

At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES).
Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience.
Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Equal Opportunity

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.