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About the Role

As a Lead Architect within the Infrastructure Platforms Digital Workflows Product Line, you will own the architecture for a defined area of the ServiceNow platform. You will guide teams toward secure, resilient, and outcomes-driven designs while partnering with product, engineering, and control stakeholders to define target-state architecture and ensure solutions meet firm standards.

Responsibilities

• Lead ServiceNow platform and solution architecture from discovery through delivery and continuous improvement.
• Define target-state architectures, reference designs, and reusable patterns for workflow, data models, CMDB, and identity strategy.
• Facilitate architecture governance, design reviews, and documentation of decisions.
• Partner with engineering teams to translate non-functional requirements into implementable designs.
• Own integration strategy between ServiceNow and external systems using APIs and middleware.
• Identify architectural risks and develop mitigation plans and phased roadmaps.
• Collaborate with cross-functional partners to manage dependencies and deliver business outcomes.
• Mentor engineers and architects through design coaching and constructive review.
• Champion automation and engineering excellence to improve platform reliability.
• Optimize platform performance through instrumentation, monitoring, and capacity planning.
• Leverage enterprise-authorized AI capabilities to accelerate architecture discovery and decisioning.

Requirements

• 5+ years of applied experience in infrastructure architecture.
• Deep knowledge of ServiceNow architecture, data model design, and security roles.
• Proven ability to define and socialize target-state architectures and integration patterns.
• Strong command of modern integration approaches and distributed system design.
• Experience designing for non-functional requirements including resiliency, scalability, and security.
• Ability to evaluate trade-offs across scope, risk, and cost.
• Strong stakeholder management and influencing skills.
• Track record of producing high-quality architecture documentation.
• Commitment to inclusive teamwork and clear communication.
• Experience applying enterprise-authorized AI capabilities in software engineering workflows.
• Ability to integrate AI-enabled capabilities into cloud-native architectures.

Skills

• ServiceNow architecture
• API-led integration
• Event-driven patterns
• Distributed system design
• Infrastructure architecture
• Stakeholder management
• Architecture governance
• AI-enabled architecture
• Cloud-native architecture

Experience Level

• 5+ years of applied experience

Education Level

• Formal training or certification on infrastructure architecture concepts

Benefits

• Competitive total rewards package
• Commission-based pay and/or discretionary incentive compensation
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the Company

• JPMorganChase is a global leader in financial services with over 200 years of history.
• The company provides innovative financial solutions to consumers, small businesses, and corporate clients.
• The firm operates in investment banking, consumer banking, commercial banking, and asset management.

Equal Opportunity

• JPMorganChase is an equal opportunity employer and does not discriminate on the basis of any protected attribute.
• The company provides reasonable accommodations for religious practices, mental health, or physical disability needs.
• JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.