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About the Role

We are seeking an inspiring Store Manager to lead our NY Saks Concession Boutique. This leader will drive business growth, elevate client engagement, and create exceptional luxury experiences while serving as a true Ambassador of the Maison and its values.

Responsibilities

• Maintain a strong front-of-house presence, ensuring excellent in-store experience and fostering a «couture service» mindset.
• Drive the implementation of company strategies by coaching, motivating, and supporting the Valentino Concession team.
• Act as a liaison between Valentino & Department Store leadership team.
• Build and maintain relationships with the Department Store Stylist Club to drive brand recognition and revenue.
• Partner with Department Store HR and Valentino Training Team to ensure proper training for Saks employees selling Valentino products.
• Drive and maximize sales performance to consistently achieve sales target objectives while ensuring operational integrity and monthly profitability plans.
• Regularly analyze and monitor store KPIs, devising and implementing action plans to meet and exceed targets.
• Craft a comprehensive store strategy, revisited as needed, to align with store commercial targets and company objectives.
• Collaborate cross-functionally to ensure the seamless execution of business plans.
• Identify and seize opportunities to enhance performance through strategic partnerships.
• Manage personnel expenses within budgetary constraints and adhere to discounting policies.
• Partner with the Merchandising and Buying team to ensure relevant products are in the store to drive revenue.
• Report weekly to the Valentino Leadership team on sales trends.
• Cultivate a motivating and inclusive environment that values diversity and fosters mutual respect and teamwork.
• Demonstrate managerial courage to tactfully dispense direct and actionable feedback.
• Commit to the professional growth of each team member, preparing them for future advancements.
• Ensure that all staff adhere to high standards of professionalism.
• Set SMART goals and ensure optimal staffing schedules to maximize team performance and compliance with labor regulations.
• Ensure proper and timely communication of company contents through morning briefings, products, and CRM training.
• Build the best team through talent retention and recruitment ensuring career development and succession plans.
• Be in charge of all Recruiting Activities in the store in partnership with HR & Talent Acquisition.
• Be responsible for all team planning, organizing, and plan the activities verifying day-to-day execution.
• Take necessary measures to create and maintain a motivated, positive, and safe work environment.
• Regularly organize store meetings, morning briefs and keep the team informed regarding store performance and sales objectives.
• Assign quantitative and qualitative objectives and ensure they are achieved.
• Guarantee excellent Client Experience by monitoring sales activities and ensuring Valentino Client Journey standards are followed.
• Implement clienteling in the store and ensure client engagement, recruitment, retention, and upgrading.
• Maintain and develop external relations with network and prestigious people, clients, and third partners.
• Manage the client database including client assignment and reassignment, responsible for promoting brand loyalty.
• Ensure the inclusion of digital tools and assets in the client journey and clienteling routine.
• Transform customer interactions into meaningful relationships through a robust client development strategy.
• Stay informed on all operational policies and procedures to minimize loss and optimize store performance.
• Take an active part in the execution of operational tasks where an Ops HC is not present.
• Assist Team Manager in managing delicate situations regarding sales activities or after sales.
• Guarantee end-of-season returns and product transfers, manage inventory activities, and be responsible for results.
• Manage cash and payment systems by Company procedures and policies.
• Deal with store accountancy recurring audits.
• Ensure store maintenance to make the furnishings, machinery and all store tools as efficient as possible.
• Partner with Team Manager and Client Advisors, merchandise team on seasonal buys.
• Constantly monitor the correct rotation of the products and verify that it is in line with the store’s sales potential.
• Liaise with and receive information and requirements from local Head Office Visual Merchandising.
• Verify and report visual criteria effectiveness in terms of sales.
• Report to Visual Merchandising all relevant information.
• Ensure that VM reflects strategy and verify guidelines execution in store.
• Ensure order and cleaning of windows and internal display.
• Ensure visual criteria and verify guidelines execution in store.
• Partner with Head Office/ Regional VM team to ensure boutique visual standards are maintained.

Requirements

• Minimum 5 years of experience in Store Management or leadership role.
• Proven track record in achieving results team development.
• Excellent knowledge in product and client journey.
• Strong business acumen, understanding of store and team performance and KPI’s.
• Proactive in identifying business opportunities and propose action plans.
• Has positive and effective team management skills, motivates team.
• Excellent organizational and follow up and time management skills.
• Demonstrates confidence and ability to develop relationships with clients, team and the business.
• Clear and concise communication skills – verbal and written.
• Prioritizes tasks effectively.
• Attention to detail under strict deadlines.
• Ability to handle multiple tasks, projects with competing priorities and tight deadlines.
• Proficient in all store sales and operations systems.

Skills

• Leadership
• Commercial acumen
• Luxury retail
• Client engagement
• Sales performance analysis
• Team management
• Conflict management
• CRM
• Visual merchandising
• Operations management

Location

• NY Saks Concession Boutique

Work Type

• Full-time

Experience Level

• 5+ years

Education Level

• Bachelor’s Degree preferred

Salary/Compensations

• $140,000 - $150,000
• Annual Bonus Eligibility

Benefits

• Clothing Allowance

About the Company

• A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
• Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.
• Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
• The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
• Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.