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About the Role

Seeking a proactive, results-oriented professional to support large-scale municipal infrastructure projects through strategic community relations. This role involves addressing construction-related inquiries and concerns from the public, Councillors, and other stakeholders.

Responsibilities

• Develop and execute community relations plans for the full construction lifecycle of a project.
• Prepare materials and manage Councillor briefings.
• Develop and distribute various types of construction notifications.
• Manage dedicated phone/email lines for community inquiries about construction projects.
• Create materials and host community information meetings (virtual and in-person).
• Draft and distribute e-newsletters.
• Create and update project websites using the City’s content management system.
• Build strong relationships with residents, businesses, Business Improvement Areas (BIAs), Councillors, and other stakeholders.
• Collaborate with other City divisions to align communication efforts.
• Respond to and resolve construction-related questions and concerns from members of the public, Councillors and other stakeholders.
• Manage sensitive issues and ensure clear, consistent messaging.

Requirements

• Post-secondary education in social or political science, urban planning, communications or a related field, or equivalent experience.
• Experience in community engagement, public consultation or communications, especially supporting large infrastructure projects.
• Experience in project management, managing multiple priorities.
• Excellent communication and interpersonal skills to engage with diverse audiences and multiple City of Toronto divisions.
• Demonstrated ability to approach challenges with curiosity, creativity, confidence, and persistence, coupled with a proactive, results-driven attitude and a commitment to delivering exceptional outcomes.
• Strong understanding of construction projects, including the ability to effectively translate technical details into clear, accessible information for the community, outlining both immediate impacts and long-term benefits.
• Proficiency with communications and content development tools, including Office 365, SharePoint, web content management systems, Adobe Creative Suite and others.
• Political acuity and familiarity with the City of Toronto’s processes and structures.

Skills

• Community engagement
• Public consultation
• Communications
• Project management
• Interpersonal skills
• Content development
• Office 365
• SharePoint
• Web content management systems
• Adobe Creative Suite

Location

• Metro Hall, 55 John St, Toronto, M5V 3C6

Work Type

• Full-Time
• Temporary (12 months)

Education Level

• Post-secondary education in social or political science, urban planning, communications or a related field, or equivalent experience.

Salary/Compensations

• $89,337- $132, 880

About the Company

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.

Equal Opportunity

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• Learn more about the City’s commitment to employment equity.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.
• Learn more about the City’s Hiring Policies and Accommodation Process.