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About the Role
Marc Jacobs International seeks a Sales Associate for its Yorkdale location in Toronto, Canada. This role drives sales and service by providing an exceptional client experience, engaging in clienteling, and assisting with store operations.
Responsibilities
- Consistently achieve or exceed individual & store sales and other commercial KPIs
- Ensure the store is always guest ready
- Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
- Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience
- Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
- Capture client data by cultivating new and existing client relationships
- Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
- Foster a culture of collaboration and open communication with colleagues and management
- Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
- Ensure both the sales floor and stockroom are well-organized
- Adhere to all company policies and procedures
Requirements
- 1+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
- Experience in generating sales, building, and developing client relations
- Demonstrated verbal and written communication skills
- Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
- Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
- Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
- Excellent organizational, follow-up, and time management skills
- Passion for the Marc Jacobs brand and product offering
- Computer skills including operating a POS and navigating Microsoft Office suite
- Must have flexibility to work a retail schedule including evenings, weekends and holidays
Skills
- Sales
- Customer Service
- Clienteling
- Styling Expertise
- Product Knowledge
- Client Relationship Management
- Communication Skills
- Organizational Skills
- Time Management
- POS Operation
- Microsoft Office Suite
Location
- Toronto, Canada
Work Type
- Retail Schedule
- Full-time
Experience Level
- 1+ years experience
Salary/Compensations
- $17.50 – 18.50 CAD (hourly)
Benefits
- Paid holidays
- Vacation time
- Sick and personal time
- Medical insurance
- Dental insurance
- Vision insurance
- 401k matching
- Discounts on travel
- Discounts on entertainment
- Discounts on MJ products
- Access to discounts on other LVMH brands
About the Company
- For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary.
- Today, the brand continues to make its Marc as rebellious, unpredictable, and original.
- Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique.
- NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.
Equal Opportunity
- Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are.
- We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity.
- In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways.
- We encourage you to apply even if you don’t meet all of the listed qualifications.
- Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.