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About the Role

The Senior Coordinator Business Operations will support the effective operation of Consumer Affairs by coordinating branch priorities, maintaining delivery visibility, strengthening governance, and monitoring actions, risks, and dependencies. This role also supports communication and engagement activities to keep staff informed and aligned.

Responsibilities

• Coordinate the Consumer Affairs Delivery Plan and support branch-wide governance, planning and reporting activities.
• Maintain a consolidated view of branch priorities, risks, dependencies and delivery progress to support informed decision-making.
• Drive follow-through of governance actions and commitments, supporting accountability and timely delivery of agreed outcomes.
• Coordinate branch-level recruitment, workforce and resource planning activities, supporting visibility of capability and delivery needs.
• Support the planning and delivery of executive forums, workforce engagement initiatives and branch communications.
• Prepare high-quality briefings, reports, presentations, submissions and correspondence for senior leaders.
• Lead or support initiatives that improve business processes, collaboration and organisational effectiveness.
• Build strong relationships across Fair Trading, the Department of Customer Service and corporate partners to support coordinated delivery of branch priorities.
• Provide guidance and coordination across business support functions to ensure consistent, high-quality outcomes.
• Contribute to a culture of continuous improvement, accountability and customer-focused service delivery.

Requirements

• Demonstrated experience in business operations, governance, project management, corporate services, or a related discipline.
• Demonstrated ability to prepare high-quality reports, briefing notes, and executive correspondence.
• Strong proficiency in Microsoft Office applications and corporate business systems.
• Experience coordinating governance, business operations, project delivery or strategic support functions.
• Strong organisational skills and the ability to manage multiple priorities in a dynamic environment.
• Experience coordinating complex work across multiple stakeholders and maintaining momentum against agreed priorities and actions.
• Experience preparing high-quality reports, briefings and executive correspondence.
• Strong communication and stakeholder engagement skills, with the ability to work effectively across teams and levels.
• Experience improving business processes, systems or ways of working.
• Ability to analyse information, identify issues and provide practical recommendations.
• A proactive and collaborative approach, with a strong focus on delivery and follow-through.
• Professional judgement, accountability and attention to detail.

Skills

• Microsoft Office applications
• Corporate business systems
• Stakeholder engagement
• Business process improvement
• Analysis
• Communication

Location

• Flexible NSW location

Work Type

• Ongoing Full-Time

Experience Level

• Senior

Salary/Compensations

• Clerk Grade 9/10 plus employer's contribution to superannuation and annual leave loading
• $133,348 base plus superannuation

Benefits

• Flexible and hybrid working arrangements
• Inclusive and collaborative workplace culture
• Competitive salary and employment benefits

About the Company

• NSW Fair Trading plays an important role in helping people and businesses participate with confidence in a fair and safe marketplace across NSW.
• The Consumer Affairs branch brings together a diverse range of functions, including Registries, Licensing, Customer Resolution, Compliance and Enforcement, Program Delivery, and Strategy and Engagement.
• We protect consumers, support responsible businesses and respond to emerging market issues across NSW.
• The Office of the Executive Director helps keep the branch connected, coordinated and focused on delivering outcomes.
• We provide visibility of priorities, risks and progress across Consumer Affairs, helping leaders make informed decisions and maintain momentum against key deliverables.
• A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
• We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
• Come join us and influence the future of our great state.

Equal Opportunity

• Belong in our diverse and inclusive workplace
• The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
• You can view our full diversity and inclusion statement here.
• We provide adjustments to the recruitment process for candidates, including individuals with disability.
• If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.