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About the Role

Provide setup, monitoring, and troubleshooting support for video conferencing systems to ensure smooth communication between onsite and remote participants.

Responsibilities

• Manage and support events such as Townhalls, Webcasts, TelePresence calls, and executive briefings.
• Set up and support meetings, delivering a high-quality AV experience for all attendees.
• Maintain and operate AV equipment including projectors, displays, video walls, speakers, cabling, and conferencing systems.
• Conduct regular inspections of meeting rooms to confirm equipment is present, properly configured, and fully functional.
• Deliver a short monthly onboarding presentation for new hires.
• Provide preventive maintenance support or coordinate with contracted AV maintenance vendors.
• Maintain professional standards of housekeeping in AV work areas and equipment storage.
• Provide daily AV assistance to staff and executives, ensuring complete customer satisfaction.
• Handle AV-related tickets in ServiceNow.
• Work closely with stakeholders, operations manager, and team leads on special projects and AV initiatives.

Requirements

• Experience with Cisco Webex Room Kit EQ, Cisco Room Bar, Microsoft Surface Hub, Neat Bar Pro, and Lenovo ThinkSmart Core.
• Experience with ticketing systems is welcomed.

Skills

• Video conferencing systems support
• AV equipment maintenance
• Event support
• Meeting support
• Presentation skills
• Customer service
• Ticketing systems
• Project collaboration

About the Company

• Devices in Scope: Cisco Webex Room Kit EQ, Cisco Room Bar, Microsoft Surface Hub, Neat Bar Pro, Lenovo ThinkSmart Core.