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About the Role

The Cafe Manager is a pivotal leader responsible for the holistic café experience, bridging the gap between innovative hospitality and operational excellence. You will leverage your hospitality and operational expertise to partner with key stakeholders across the account. Your mission is to deliver a world-class food service experience that delights our guests and aligns with our partner’s strategic goals. You will oversee all facets of the café, from financial stewardship and labor management to fostering a high-performance team culture. We are deeply committed to a culture of workplace and food safety, which you will champion every day! The Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities.

Responsibilities

• Manage 12 coffee / beverage bars in multiple locations
• Managing staffing levels on a morning basis to fit business needs
• Work with regional team to enhance beverage bars across campus
• Strategically enhance and enforce a culture of food and workplace safety, including rigorous allergen management and compliance with all health regulations
• Design, manage, and take full ownership of the overall coffee bar experience, ensuring every touchpoint - from atmosphere to service - reflects excellence
• Establish and maintain a high standard of hospitality that is warm, inclusive, and proactively engages our guests
• Lead the professional development of your team, fostering a culture of continuous learning, growth, and high associate engagement
• Take full accountability for financial and budgetary responsibilities, including meticulous inventory control and labor management
• Collaborate closely with the culinary leadership team to ensure a seamless integration between back-of-house innovation and front-of-house service
• Actively integrate diverse perspectives and experiences into the café’s culture, building a team that reflects our global community
• Maintain robust relationships with client partners and regional leadership to ensure the café consistently exceeds program expectations

Requirements

• Industry experience: Typically 2–3+ years working in specialty coffee environments
• Leadership experience: At least 2 years in a supervisory role, such as a shift lead, head barista, or assistant manager
• Expert-level ability to pull espresso, steam milk to proper microfoam texture, pour consistent latte art, and execute manual brewing methods (pour-overs, AeroPress, etc.)
• The ability to taste espresso and recognize if it is over-extracted (bitter/dry) or under-extracted (sour/salty), and know how to adjust the grind or yield to fix it
• Knowing how to perform daily and weekly maintenance on espresso machines and grinders, and knowing when a problem requires calling in a professional technician
• The ability to teach all skills to new hires who might have zero prior coffee experience
• Tracking stock levels, minimizing waste, and placing weekly orders for everything from roasted coffee and milk to cups and cleaning supplies
• Communicating with local bakeries, milk suppliers, and coffee roasters to ensure consistent deliveries
• A basic understanding of managing a budget
• Remembering regulars' names and orders, and setting a hospitable tone that the rest of the team will emulate
• Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques.

Skills

• Specialty coffee
• Supervisory
• Espresso
• Milk steaming
• Latte art
• Manual brewing methods
• Palate development
• Equipment troubleshooting
• Training
• Inventory management
• Vendor relations
• Financial literacy
• Community building
• Hospitality

Location

• New York, NY

Work Type

• Full-time
• Part-time

Experience Level

• 2-3+ years in specialty coffee
• 2+ years in a supervisory role

Salary/Compensations

• $85-89K

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws

About the Company

• Restaurant Associates is the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!
• Voted Glassdoor's Employee Choice Awards- Best Places to work
• Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Equal Opportunity

• Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.