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About the Role
An exciting opportunity is available to join Zurich’s Retail team as a Retail Operations Consultant, perfect for someone who enjoys problem-solving, investigating exceptions, and delivering quality customer outcomes through accurate and efficient operational processes. In this role, you'll play a critical part in supporting the administration of life insurance policies and ensuring our customers receive the right outcomes. Working closely with advisers, customers, and internal teams, you'll investigate and resolve policy exceptions, manage work across multiple channels, and contribute to continuous improvement initiatives that strengthen our operational effectiveness.
Responsibilities
- Investigate and resolve policy exceptions
- Manage work across multiple channels
- Contribute to continuous improvement initiatives that strengthen operational effectiveness
Requirements
- Experience in operations, administration, processing or customer service, ideally within financial services or insurance
- A curious problem-solver who enjoys investigating exceptions and working through complex information
- A strong eye for detail and a commitment to accuracy in high-volume processing environments
- Confidence using Excel, data, operational systems and multiple information sources
- Clear communication skills and the ability to engage professionally with customers, advisers and stakeholders
- Strong organisational skills and the ability to manage competing priorities across multiple work channels
- A proactive mindset, with a focus on continuous improvement and delivering quality customer outcomes
Skills
- Problem-solving
- Investigating exceptions
- Customer outcomes
- Operational processes
- Administration
- Processing
- Customer service
- Financial services
- Insurance
- Excel
- Data analysis
- Operational systems
- Communication
- Stakeholder engagement
- Organisational skills
- Priority management
- Continuous improvement
Location
- Hybrid
Work Type
- Full-time
- Hybrid
Benefits
- 5 weeks leave per year for permanent staff
- 15 days personal/carer’s leave
- Access to Family Care (parental leave)
- Hybrid working arrangement (office 3 days and WFH 2 days p/w standard for FT employees)
- Access programs to stay healthy
- AUD$500 wellbeing payment per year
- AUD$295 new starter e-voucher for WFH set up
- Benefits through Shine portal
- Award winning training programs
- Global mobility opportunities across more than 200 countries worldwide
- Volunteer opportunities
- Work in state-of-the-art Green Star rated offices
- Tree planted for every new employee
About the Company
- Forbes 2024 ‘World’s Best Employers’
- Fortune's ‘World's Most Admired Companies’ for 2025
- Leader in the insurance industry
- Values led global organisation
- Track record of making a real difference
- Continuously taking steps toward a sustainable future for our people, customers, communities, and our planet
- WGEA
- Family Inclusive workplace
- Gold AWEI employer
- Pride in diversity
Equal Opportunity
- Zurich is an equal opportunity employer.
- We are committed to ensuring that our recruitment process is fair and accessible for all candidates.
- If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.