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About the Role
This role serves as the primary point of contact for prospective Chinese clients, primarily parents, ensuring a seamless customer experience across various Crimson programs while collaborating with the Marketing Manager and the North America Chinese marketing and sales team.
Responsibilities
- Monitor leads and enrollments from marketing across all channels, providing weekly/monthly progress reports on customer behavior and user experience.
- Qualify leads by making calls and responding to inquiries from parents and students, ensuring accurate data entry and management in Salesforce CRM.
- Establish and maintain positive, professional customer interactions and relationships, creating a positive first impression aligned with the company's high-quality service.
- Update lead records and track their progress through the sales pipeline in Salesforce.
- Schedule meetings for leads to connect with Crimson’s Academic Advisor.
- Continuously improve sales techniques and processes, and enhance industry knowledge.
- Manage sales targets and KPIs independently and as part of a team.
- Support the coordination of specific outreach tactics, including expos, seminars, webinars, school talks, and related event support.
Requirements
- Native or proficient in Mandarin.
- Proficient in English (spoken and written).
- Excellent communication skills.
- Excellent organization skills.
- Demonstrated professionalism, time and stress management abilities, confidence, and a positive attitude (patience, empathy).
- Willingness to learn and go the extra mile.
- Experience with Chinese marketing platforms and channels.
- Experience in Customer Service and Customer Success.
- Experience in the Education or professional services sector (e.g., marketing agency, financial services, management consulting, hospitality).
- Experience using CRM (Salesforce) and multiple systems and platforms.
- Experience in the education sector (high school or higher education) is preferred but not mandatory.
- Background in college consulting or similarly parent-focused roles is preferred but not mandatory.
Skills
- Mandarin
- English
- Communication
- Organization
- Professionalism
- Time Management
- Stress Management
- Salesforce
- CRM
Location
- US
- Canada
- UK
- Singapore
- Japan
- Hong Kong
- Australia
- New Zealand
Work Type
- Flexible working environment
- Remote
- Onsite
Experience Level
- Entry level
- Mid level
Benefits
- Individual training budget ($1000 per year)
- Psychologist on staff
- Fireside chats and workshops
- Global player with 28 markets (and growing)
About the Company
- Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15.
- Crimson students are 7x more likely to get into the Ivy League than their peers.
- Crimson uniquely combines former Ivy League admissions officers, university professors, ISEF judges, and capstone project mentors.
- Backed by leading VC firms including Tiger Global, Heal Partners, IceHouse Ventures, and Movac.
- Recently closed a USD $40M Series D funding round at a USD $640M valuation.
- Operates across 21 markets worldwide.
- A rapidly growing start-up with a flexible working environment.
- Offers limitless development and exposure with internal promotions/role changes making up 33% of all recruitment last year.
- Core value includes 'Leveling Up' with a $1000 individual training budget per year.
- Utilizes Radical Candor as a feedback approach.
- A global player with 28 markets (and growing) across the globe.
- Fast-paced, collaborative environment with cutting-edge technology.