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About the Role

Step into one of Sydney’s most unique boutique hotels, where heritage character meets contemporary design. This is a hands-on leadership role where you will be the key point of contact on shift, ensuring smooth daily operations across reception, reservations and guest services. You’ll lead by example, supporting the team to deliver seamless, personalised experiences from arrival through to departure.

Responsibilities

• Lead daily front office operations as shift leader across all guest touchpoints
• Support and coach the team to deliver consistently high service standards
• Manage guest feedback and service recovery with confidence and care
• Oversee reservations accuracy and support revenue performance
• Ensure clear communication and coordination across hotel departments
• Contribute to a positive, collaborative and guest-focused team culture
• Assist with rostering and day-to-day operational planning
• Provide flexible support across hotel operations when required

Requirements

• 2–4 years’ experience in hotel operations with leadership exposure
• Strong passion for hospitality and delivering standout guest experiences
• Confident communication skills with the ability to build rapport quickly
• Calm, adaptable and solution-focused approach in a busy environment
• Working knowledge of PMS systems (Opera Cloud or similar preferred)
• Availability for a rotating roster including evenings, weekends and public holidays

Location

• Sydney

Work Type

• Permanent
• Full-Time

Experience Level

• 2-4 years

Benefits

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones

About the Company

• Hotel Woolstore 1888 is a beautifully restored former wool store, now home to 90 individually designed guestrooms, a vibrant neighbourhood restaurant and bar, and dynamic event spaces that attract both local and international travellers.
• As part of Accor’s Handwritten Collection, the hotel is built on storytelling, individuality and genuine hospitality.
• Every guest experience is personal, memorable, and shaped by a passionate team who bring the building’s rich history to life through service.
• Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Equal Opportunity

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent.
• We offer reasonable adjustments to support you.
• If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.