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About the Role

Assort Health is seeking its first Director, Customer Marketing & Community to build programs that transform customer success into company growth. This role involves building trusted relationships with customers, creating compelling stories, and developing executive advocates, reference programs, peer communities, and customer speakers to drive new business. The ideal candidate thrives on building relationships with healthcare executives, creating exceptional customer experiences, and leveraging customer advocacy for commercial momentum.

Responsibilities

Develop customer advocacy strategy and build the operating system behind it.
Identify customer champions and cultivate executive relationships.
Coordinate advocacy requests across Sales and Marketing teams.
Develop scalable programs to facilitate customer success story sharing.
Initiate and scale peer communities, Customer Advisory Board, and other engagement programs.
Partner with cross-functional teams to recruit participants and design exceptional experiences.
Build a pipeline of customers for speaking engagements at industry events, webinars, and press opportunities.
Programmatize the capture and storytelling of Assort's ROI from customer relationships.
Own the measurement methodology, production cadence, and cross-functional workflow for customer proof points.
Build and scale the customer advocacy and reference program across Sales, analysts, and media.
Design the operating system, matching logic, and request workflows for customer references.
Ensure customer proof is embedded across all go-to-market motions.
Partner closely with Growth Marketing, Events & Field Marketing, Product Marketing, Brand & Communications, and Design.
Design workflows using AI to streamline research, content development, and advocacy operations.
Write clear briefs for creative partners and develop internal communications about customer programs.

Requirements

7–10 years in customer marketing, customer advocacy, customer success, community, field marketing, product marketing, or a related B2B discipline.
Experience in healthcare, healthtech, or a complex enterprise software environment is preferred.
Proven experience building customer advocacy, customer marketing, executive engagement, community, or customer success programs.
Demonstrated ability to build genuine partnerships with customers.
Experience building trusted relationships with senior healthcare executives and day-to-day operators.
Experience building programs from inception to repeatable operating systems.
Excellent written and verbal communication skills.
Ability to develop compelling customer narratives and write strategic briefs.
Skilled in interviewing executives and collaborating with creative partners.
Ability to recognize meaningful customer trends and inform go-to-market and product strategy.
Excellent judgment and customer empathy.
Ability to influence without authority and lead cross-functional initiatives.

Skills

Customer Marketing
Customer Advocacy
Customer Success
Community Building
Field Marketing
Product Marketing
B2B Marketing
Healthcare Technology
Enterprise Software
Executive Engagement
Relationship Building
Storytelling
Program Management
AI Operations
Cross-functional Communication
Content Development
Brand Strategy

Location

Remote

Work Type

Full-time

Experience Level

Director
7-10 years

Benefits

Competitive Compensation
Employee Stock Options
Annual Budget for Professional Development
Training Opportunities
Office Setup Stipend
Top-Tier Health Coverage (Medical, Dental, Vision)
Flexible PTO
Meals & Snacks
Fitness Stipend
Commuter Benefits
401(k)

About the Company

Assort Health is building an AI agent that creates a continuous conversation for every patient, remembering context from symptom to recovery.
The company has the largest proprietary specialty dataset in healthcare with 210 million patient interactions.
Assort Health experienced significant growth from 15 people in 2025 to over 250 by the end of 2026.
Revenue has increased 20x in 15 months, with $222 million raised, including a $120 million Series C at a $1.2 billion valuation.
Recognized on the Forbes Cloud 100 and the 2026 Enterprise Tech 30.
Aims to change the $1.1 trillion spent annually on healthcare administration instead of care.
Values include Day One Drive, 5-Star Focus, Answer the Call, and One Pulse.
Seeking motivated, hardworking, and passionate talent to make healthcare accessible for everyone.