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About the Role

Ensures the delivery of high quality and accurate services to key clients by working closely with offshore teams. Manages client relationships to ensure effective service delivery.

Responsibilities

• Ensure team meets all Regulatory and Client reporting deadlines
• Understand distribution tax information and quality check distribution summaries
• Assist with setting up new funds using a standard template and procedure
• Ensure the high standard of quality assurance on all applications, redemptions, switches and transfers from the offshore team is adhered to
• Quality check and distribute periodic, quarterly, distribution and exit statements to investors and clients within SLA’s
• Review, clear and sign off bank reconciliations
• Review pending and settled reports and distribute to clients
• Manage the compliance requirements for clients including reviewing incident reports and implementing remediation by working with internal and external compliance stakeholders on key compliance requirements
• Ensure Calastone transactions including daily reconciliations and issue resolution is completed by the team
• Understand and review Fee Rebates schedules
• Understand and review monthly, quarterly and annual distributions
• Oversee all training requirements for the team and procedures are clearly documented
• Assist the Team Leader on Transfer Agency project
• Prepare management reporting and attend client meetings with the CRM if required
• Assist with client relationships and ensure the quality of services meets client expectations
• Work closely with key internal stakeholders on client management and delivery
• Ensure client escalations are managed and resolved in a timely manner
• Perform other ad hoc duties as required

Requirements

• 4 years fund services experience
• Commercial experience in working with clients in a delivery service model
• Experienced in working with offshoring models
• Strong people leadership
• Adhere to deadlines
• Foster positive relations with clients

Location

• Sydney

Work Type

• Full-time

Salary/Compensations

• Competitive remuneration commensurate with skills and experience

Benefits

• A genuinely unique opportunity to be part of an expanding large global business
• Training and development opportunities

About the Company

• The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
• Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.
• With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.
• Your career with us should reflect your energy and passion.
• That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
• Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
• For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

Equal Opportunity

• We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability.
• Any hiring decision are made on the basis of skills, qualifications and experiences.
• We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
• Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential.
• Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder.
• Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.