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About the Role

The Senior Account Manager actively manages commercial specification and project retention across Southeast Queensland. This role involves building relationships with architects, interior designers, builders, and flooring contractors to secure Shaw Contract commercial flooring products into projects, prevent specification switches, and drive profitable growth. The position is based in Brisbane, Queensland, covering Metro Brisbane, the Gold Coast, Sunshine Coast, and Toowoomba, requiring significant travel to meet customers and influence project outcomes.

Responsibilities

Win and protect specifications by building and sustaining strong relationships with architects, interior designers, and other key specifiers across the territory.
Retain projects through the build phase by actively engaging builders and flooring contractors to prevent specification switches and secure product placement through to order and installation.
Grow revenue and market share by identifying, pursuing, and converting high-value project and account opportunities through disciplined prospecting and account planning.
Manage a healthy project pipeline from early design through completion, using Salesforce to maintain accurate activity tracking, forecasting, and territory plans.
Influence decision-makers with compelling brand and product messaging, samples/presentations, and pricing guidance aligned to project requirements and competitive context.
Expand strategic coverage by identifying and progressing supply agreements and other partnership models that increase specification frequency and share of wallet.
Coordinate internally to deliver outcomes by collaborating with A&D Account Managers and other partners to align on project status, next steps, and specification strategy.
Represent Shaw Contract in-market at industry events, trade shows, and networking activities to strengthen presence and create new opportunities.

Requirements

5+ years of professional experience, ideally in sales and/or within commercial construction or commercial interiors.
Valid driver’s license and legal right to work in Australia.
Ability to travel by car throughout the territory daily.
Industry background in commercial flooring, construction, or commercial interiors; experience selling to and through the A&D community is a strong advantage.
Experience in roles such as sales/account management, specification representative, design, or project management within the construction industry.
Demonstrated ability to navigate complex procurement processes, influence multiple stakeholders, and progress opportunities from early design to site delivery.
Working knowledge of commercial project lifecycles and on-site installation considerations.
Proven relationship-building, negotiation, and communication skills in a fast-paced, target-driven environment.
Proficiency with CRM and territory management disciplines (Salesforce preferred), including forecasting and opportunity hygiene.
Strength in executing action plans, influencing others, adapting to change, and building customer satisfaction through trusted partnerships.
Coaching and mentoring others to increase their experience and knowledge of the market, complex decision making, assisting to achieve goals & targets, and maintain accountability with company rules, policies and procedures.

Skills

Sales
Account Management
Commercial Construction
Commercial Interiors
Relationship Building
Negotiation
Communication
CRM
Salesforce
Territory Management
Forecasting
Opportunity Management
Action Planning
Influencing
Adaptability
Customer Satisfaction
Coaching
Mentoring
Inclusive Leadership
Building Trust

Location

Queensland, Australia
Brisbane
Gold Coast
Sunshine Coast
Toowoomba

Work Type

Full-time
Onsite

Experience Level

Senior
5+ years

About the Company

At Shaw Contract, we believe that the ground beneath your feet should have a positive impact on how you live, learn, work, heal and play.
We strive for design excellence in everything we do – from conception to production to installation, it’s what sets us apart.
We make flooring that delivers a purposeful blend of design elements, materiality, sustainability and performance.
Every day we take on creative challenges to research, design and innovate flooring solutions that transform spaces across the globe.

Equal Opportunity

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.