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About the Role

Flair Airlines is seeking a Regulatory & Policy Specialist to join their Airport Operations team. This role is responsible for developing, maintaining, and improving policies, procedures, and controlled documentation to ensure operational alignment with legislation and industry standards. The specialist will act as a subject matter expert for below-the-wing and above-the-wing operations, collaborating with stakeholders to translate regulatory requirements into practical processes.

Responsibilities

Develop, maintain, and continuously improve Airports operational manuals, policies, standard operating procedures (SOPs), forms, and controlled documentation.
Monitor, interpret, and assess Canadian, U.S., and international aviation regulatory requirements.
Maintain traceability between regulatory requirements and operational policies.
Lead the review, revision, approval, publication, and distribution of controlled operational documents.
Translate complex regulatory and technical requirements into clear, practical, and operationally effective policies and procedures.
Serve as the department's subject matter expert for below-the-wing operations.
Provide policy and regulatory expertise for above-the-wing operations.
Collaborate with Airport Operations to ensure operational policies, procedures, and standards reflect operational requirements.
Conduct operational risk assessments relating to policy, procedural, and regulatory changes.
Support the implementation of operational initiatives, new technologies, and business process changes.
Participate in regulatory inspections, internal audits, compliance reviews, and corrective action activities.
Analyze audit findings, operational events, investigations, and frontline feedback to identify improvement opportunities.
Partner with various departments to ensure operational documentation remains current, consistent, and aligned.
Develop operational notices, policy bulletins, procedural guidance, and supporting communications.
Support quality assurance, continuous improvement, and policy governance initiatives.
Perform other duties and special projects as assigned.

Requirements

Clear criminal record check and satisfactory employment references.
Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).
Must be legally eligible to work in Canada without restriction.

Skills

Strong knowledge of below-the-wing and above-the-wing airport and ground handling operations, aviation regulatory requirements (CARs, DOT, SMS), operational compliance, and document control.
Excellent technical writing, editing, and document management skills.
Strong analytical and critical thinking skills.
Excellent organizational and project management skills.
Strong verbal, written, and interpersonal communication skills.
Demonstrated ability to balance regulatory compliance with operational practicality.
High attention to detail, sound judgment, and the ability to maintain accuracy.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Teams.

Location

Canada

Work Type

Full-time

Experience Level

Minimum of 5 years of progressive experience in airport operations, airline operations, ground handling, regulatory compliance, or a related aviation environment.
Demonstrated experience developing, reviewing, and maintaining operational policies, procedures, standard operating procedures (SOPs), manuals, and controlled documentation.
Experience interpreting and applying Canadian Aviation Regulations (CARs), U.S. Department of Transportation (DOT) regulations, and other applicable aviation regulatory requirements.
Experience supporting regulatory audits, inspections, compliance programs, and corrective action initiatives.
Experience conducting operational risk assessments and supporting operational change management initiatives.
Experience working with contracted ground handling providers and cross-functional operational teams is considered an asset.
Previous experience within a Canadian airline is considered an asset.

Education Level

Bachelor's degree in Aviation Management, Business Administration, Safety Management, Engineering, or a related field is preferred.
An equivalent combination of education and relevant aviation operational experience will be considered.

Salary/Compensations

A salary that reflects your experience and contributions.

Benefits

Competitive medical and dental coverage
Disability insurance
Life insurance
Employee & family assistance program
Pension plan with employer-matched contributions
Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

About the Company

Flair Airlines is committed to making air travel affordable for everyone and is Canada's most reliable airline, offering real value.
The company is expanding its network, increasing flight frequencies, and introducing more services.
Flair prioritizes its teams by cultivating a supportive, collaborative work environment filled with opportunities for growth.
The company is dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Equal Opportunity

Flair is committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent.
Encourages candidates from all backgrounds to apply.
Offers accommodation during the selection process.