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About the Role

As a Lobby Ambassador, you will establish a warm, welcome, and professional atmosphere for all clients, recruits, customers, and employees. You will be the first impression to all and will operate the switchboard in addition to being the point of contact for all visitors, making sure guests feel comfortable and secure throughout their visit.

Responsibilities

• Welcome and acknowledge all guests.
• Anticipate and address guests' needs.
• Thank guests with genuine appreciation.
• Assist guests in all guest service matters including concierge requests.
• Monitor and process visitor and registration requests utilizing a centralized email inbox.
• Escort all high touch clients to their meeting destinations.
• Promote team work and quality service through daily communications and coordination with other departments.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Ensure front desk work area is kept clean and in an orderly state at all times.
• Provide a professional, efficient arrival and departure experience for our guests while creating a memorable visit.
• Act as first point of contact for all activities and emergencies in the lobby, remaining alert at all times.
• Serve as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
• Perform other duties as assigned.

Requirements

• Experience in a client service / reception position.
• Computer skills including MS Office products including Word, Excel, PowerPoint, and Outlook.
• Ability to stand/walk for extended periods of time.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Location

• NYC Rockefeller

Work Type

• Full-time

Education Level

• Some college is preferred.

Salary/Compensations

• $24-$25/hr

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

About the Company

• Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.
• Distinct from recruitment agencies, we do not engage in temporary contracts.
• Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
• Rapport invests in all of its ambassadors, allowing them to attain their career aspirations.
• It starts with a warm welcome to our business, followed by an individual training and development program.
• You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
• Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries.
• Your journey with us is more than just a job: it’s a meaningful career.
• Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.
• Compass Group is an equal opportunity employer.
• Rapport maintains a drug-free workplace.

Equal Opportunity

• Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
• We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.