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Responsibilities
- Manage day-to-day administrative tasks including email, calendar, data entry, and follow-ups.
- Organize and maintain the company inbox, ensuring it is clean and up-to-date.
- Respond to incoming emails promptly and professionally, escalating issues as necessary.
- Maintain an organized and up-to-date CRM or tracking system.
- Handle general customer inquiries and route them to the appropriate channels.
- Provide ad hoc task support to the owner and team.
- Monitor and manage the Thumbtack account, responding promptly to new leads.
- Conduct outbound outreach to potential clients via phone, text, and email.
- Pitch services and guide prospects through the sales process.
- Track leads, follow-ups, and conversions in the CRM or tracking system.
- Follow up on quotes and estimates to close pending leads.
- Schedule appointments and consultations between prospects/clients and the team.
- Manage the team's calendar to prevent conflicts and ensure smooth operations.
- Send appointment reminders and confirmations to minimize no-shows.
- Manage and post content across social media accounts.
- Engage directly with potential clients to generate leads and interest.
- Monitor social media engagement and respond to comments and messages.
- Support promotions, seasonal campaigns, and ad content.