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About the Role

Join Rose Associates as a leader in our institutional real estate property management team, where you will shape exceptional living experiences for residents and deliver outstanding results for clients. You will oversee the operations of a large residential portfolio, blending strategic leadership with hands-on problem-solving to ensure properties operate at peak performance.

Responsibilities

• Build strong client relationships by ensuring consistent communication and exceptional service.
• Serve as the primary point of contact for residents, addressing concerns promptly to enhance the living experience.
• Lead day-to-day property operations, ensuring compliance with company policies, leases, and management agreements.
• Oversee vendor relationships and service contracts, including handling bidding, negotiation, and performance management for all building services.
• Manage property maintenance, capital improvements, and ensure timely repairs, including preventive maintenance programs.
• Conduct regular property inspections to maintain high standards for building systems, common areas, and amenities.
• Coordinate all resident-related processes, including new leases, renewals, terminations, and subleases.
• Respond to building emergencies 24/7, mobilizing resources and guiding corrective actions.
• Drive resident satisfaction by ensuring service requests are logged, resolved, and communicated effectively.
• Collaborate with internal teams, including HR, Accounting, Leasing, Compliance, and others to achieve property and client goals.
• Prepare and manage operating budgets, forecasts, and variance reports; track income/expenses and control costs.
• Monitor and process vendor invoices, maintain accurate financial records, and resolve discrepancies.
• Ensure properties comply with insurance, safety standards, audits, and inspections, taking corrective action as needed.
• Identify process improvements and lead implementation of new policies and internal controls when needed.
• Be present on-site and able to move throughout the buildings to address community-related matters, with exceptional communication skills to meet with tenants, staff, vendors and visitors.
• Travel between the main office and site locations within the portfolio and be able to ascend and descend stairs, including comfortability with exposure to varying environmental climates and circumstances.
• Perform duties outside their normal responsibilities as needed.

Requirements

• A minimum of 8 years managing large residential properties (500+ units) or portfolios.
• Strong knowledge of building systems, operations, and NYC rental regulations; experience overseeing maintenance and capital projects.
• Skilled in budgeting, financial reporting, and applying GAAP principles in real estate operations.
• Demonstrated ability to lead teams, foster trust, delegate effectively, and develop staff for future success.
• Build strong relationships with owners, residents, vendors, and teams through clear, empathetic, and consistent communication.
• Handle complex issues with diplomacy and professionalism; remains calm under pressure and flexible in dynamic situations.
• Prioritize tasks effectively, overcomes obstacles, and delivers outcomes on time.
• Proficiency navigating computers, including property management platforms such as Yardi, On-Site, and Microsoft Office Suite.
• Experience in financial reporting, budgeting, and applying GAAP principles in real estate operations.
• Willingness to travel between office locations and property sites regularly; ability to physically navigate institutional properties and attend meetings with site teams, residents, and ownership.
• Work authorization (required).

Skills

• Budgeting
• Financial reporting
• GAAP principles
• Team leadership
• Communication
• Problem-solving
• Property management software (Yardi, On-Site)
• Microsoft Office Suite

Location

• New York City

Work Type

• On-site
• Full-time

Experience Level

• 8+ years of management experience

Education Level

• Bachelor’s degree in Business, Finance, Accounting, Marketing, Real Estate, or related field
• CPM® or ARM® certification is a plus

Salary/Compensations

• $130,000 - $150,000

Benefits

• Full benefits packages
• Significant incentive pay

About the Company

• Rose Associates is a recognized market leader in multifamily and mixed-use real estate, owning, developing, and operating leading properties in urban markets from Philadelphia to Boston.
• Our services platform spans development, construction, property and asset management, leasing, marketing, and accounting/financial operations.
• We partner with private owners and institutional investors globally.
• Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity.
• We are a woman-owned business led by CEO Amy Rose, committed to a corporate culture of belonging and inclusion.
• We are expanding across the Northeast, providing opportunity for team members to grow their careers in an environment of respect and support.

Equal Opportunity

• Beware of Recruitment Fraud: All official communication will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com.