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About the Role

Revenue Operations owns the systems, data, and processes the commercial organization runs on, across marketing, sales, solutions, customer success, and finance. This role is the day-to-day owner of that machine, reporting directly to the Chief Revenue Officer with direct access and ownership from week one.

Responsibilities

• Own Salesforce, including data model, objects, fields, flows, validation, reports, dashboards, permissions, and provisioning.
• Manage forecasting rhythm and pipeline reporting across new business, expansion, contraction, and churn.
• Oversee lead flow and attribution from first touch to closed won.
• Manage the commercial tech stack, including cost, renewals, seat allocation, and strategic decisions.
• Enforce data quality standards and maintain a trusted single source of truth for the commercial team.
• Develop and maintain process documentation, including runbooks, ownership, and continuity for commercial systems.
• Automate recurring work and reporting processes.
• Enforce data quality at the point of entry.
• Take ownership of Salesforce and the reporting rhythm within the first six months.
• Work through the tech stack with the CRO to decide on system retention, retirement, or rebuilding.

Requirements

• Extensive experience in Revenue Operations, Sales Operations, or Marketing Operations.
• Deep Salesforce capability, including designing data models and building automation.
• Experience owning forecasting or pipeline reporting used for decision-making.
• Comfortable being the single point of ownership, being direct, organized, and able to decline reactive requests.
• Automates own work as a matter of habit.

Skills

• Salesforce administration and development
• Forecasting
• Pipeline reporting
• Lead flow and attribution
• Commercial tech stack management
• Data quality management
• Process documentation
• Automation
• AI tooling
• Workflow automation
• Marketing automation
• Sales intelligence
• Google Workspace
• Apps Script
• Commission calculation
• Freight/logistics/supply chain sector experience
• Experience in scaling businesses with evolving processes

Location

• London

Work Type

• Full Time

Experience Level

• Extensive experience

About the Company

• Zencargo is a digital freight forwarder.