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About the Role

Azure Hardware Health Service is looking for a Senior Software Engineer to develop and operate large scale, low latency, and high throughput systems. This role involves evaluating and implementing AI technologies for firmware/hardware improvement, driving continuous improvement processes, and contributing to data analysis and feedback integration for product engineering decisions.

Responsibilities

• Develop and operate large scale, low latency, and high throughput systems.
• Evaluate AI technologies (such as LLMs, SLMs, embeddings) and architectures (such as orchestration patterns, RAG, etc) when developing solutions targeting firmware/hardware improvement.
• Specify or implement AI platform improvements like fine-tuning or training custom ML models.
• Drive the continuous improvement process based on Root Cause Analysis (RCA) and identified opportunities.
• Contribute to data analysis and feedback integration for product engineering decisions, acting as a Designated Responsible Individual (DRI) for monitoring and restoring system functionality within Service Level Agreement (SLA) timeframe.
• Participate in live service operations, and support telemetry data integration for system behavior insights, with a focus on performance, reliability, and safety.
• Support the identification of dependencies and design documentation for product features, learn about system interactions and back-end dependencies, and contribute to architectural processes under guidance.
• Produce code to test hypotheses for technical solutions and assist with technical validation efforts.
• Collaborate on quality assurance plans, augment test cases, and integrate automation into testing, while understanding the implications of security and compliance in system architecture.
• Ensure compliance with security, privacy, safety, and accessibility standards, leverage developer tools for code creation and debugging, contribute to automation in production and deployment, and proactively seek knowledge to improve product availability, reliability, efficiency, and performance at scale.
• Define and measure the success/impact of requested analytics & reporting features via quantitative measures.

Requirements

• Doctorate in Electrical Engineering, Computer Engineering, Computer Science, or related field AND 1+ year(s) technical engineering experience OR Master's Degree in Electrical Engineering, Computer Engineering, Computer Science, or related field AND 4+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Computer Science, or related field AND 5+ years technical engineering experience OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• Must pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Skills

• Firmware development
• Testing strategies
• Requirement definitions
• Modern server architectures (GPU, GPU system hardware, Memory or CPU)
• Failure analysis
• Debugging
• Validation
• Data center hardware/software projects
• Software development using C, C++, C#, Python, etc.

Location

• US
• San Francisco Bay area
• New York City metropolitan area

Work Type

• Full-time

Experience Level

• Senior
• Over 7+ years of experience in software development

Education Level

• Doctorate in Electrical Engineering, Computer Engineering, Computer Science, or related field
• Master's Degree in Electrical Engineering, Computer Engineering, Computer Science, or related field
• Bachelor's Degree in Electrical Engineering, Computer Engineering, Computer Science, or related field

Salary/Compensations

• USD $119,800 - $234,700 per year (US)
• USD $160,200 - $261,000 per year (San Francisco Bay area and New York City metropolitan area)

Benefits

• Certain roles may be eligible for benefits and other compensation.

About the Company

• Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission.
• SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions.
• Our focus is on smart growth, high efficiency, and deliver trusted experience to customers and partners worldwide and we are looking for passionate engineers to help achieve that mission.
• The Hardware Health Service team within Azure is responsible for the design, implementation, and operation of global scalable cloud services to monitor the fleet’s hardware health and predict anomalies and pending failures.
• We focus on delivering the solutions required for our cloud service platforms at the lowest possible cost of ownership (TCO) and providing outstanding customer experience on unreliable hardware.

Equal Opportunity

• Microsoft is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
• If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.