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About the Role

The Patient Access Representative welcomes, greets, and interviews patients and/or representatives to ensure an exceptional initial hospital experience. This role is crucial for obtaining necessary demographic and insurance information for proper billing and reimbursement, securing required signatures, and providing excellent patient service with professionalism.

Responsibilities

• Communicate directly with patients and/or families in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.
• Utilize computer systems to enter or verify patient data in real-time, ensuring accuracy and completeness.
• Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements.
• Verify insurance coverage, benefits, and create price estimates, reverifying as needed.
• Collect patient co-pays and discuss out-of-pocket financial obligations.
• Identify outstanding balances from previous visits and attempt to collect any amount due.
• Collect data directly from patients and refer to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
• Respond to patient and caregiver inquiries related to routine and sensitive topics with compassion and respect.
• Generate, review, and analyze patient data reports and follow up on issues and inconsistencies.
• Maintain up-to-date knowledge of specific registration requirements for all areas, including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• Ability to work onsite at 1 Norton Ave, Oneonta, NY
• Ability to work 3:00pm - 11:00pm Monday - Friday, plus occasional weekends
• Must be 18 years of age OR older
• 1+ years of experience in scheduling and authorizations
• Healthcare experience and clinical knowledge
• Ability to work night and weekend hours
• Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization
• Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings
• Strong time-management and organizational skills
• Effective communication skills and interpersonal skills
• Basic keyboarding skills
• Strong interpersonal, communication and customer service skills
• Standing for long periods of time (10 hours) while using a workstation on wheels and phone/headset
• Candidates are required to pass a drug test before beginning employment.

Skills

• Customer service
• Scheduling
• Authorizations
• Healthcare experience
• Clinical knowledge
• Time-management
• Organizational skills
• Communication skills
• Interpersonal skills
• Keyboarding skills

Location

• 1 Norton Ave, Oneonta, NY 13820 (Fox Hospital Oneonta)

Work Type

• Onsite
• Full-time

Experience Level

• 1+ years of customer service experience
• 1+ years of experience in scheduling and authorizations

Education Level

• High School Diploma/GED

Salary/Compensations

• $16 to $29 per hour

Benefits

• 4-6 weeks of on-the-job training
• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account or Health Saving account participation
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-term disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

About the Company

• Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
• The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
• Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.
• Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
• Join us to start Caring. Connecting. Growing together.
• At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
• We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.
• Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.
• We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Equal Opportunity

• UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
• UnitedHealth Group is a drug-free workplace.