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About the Role

The Patient Access Representative welcomes, greets, and interviews patients to ensure an exceptional initial hospital experience. This role is responsible for obtaining necessary demographic and insurance information for proper billing and reimbursement, securing required signatures, and providing excellent patient service with professionalism.

Responsibilities

• Communicates directly with patients and/or families in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.
• Utilizes computer systems to enter or verify patient data in real-time, ensuring accuracy and completeness.
• Gathers clinical information and processes referrals, pre-certification, pre-determination, and pre-authorizations according to insurance plan requirements.
• Verifies insurance coverage, benefits, and creates price estimates; reverifies as needed.
• Collects patient co-pays and discusses out-of-pocket financial obligations.
• Identifies outstanding balances from previous visits and attempts to collect amounts due.
• Collects data directly from patients and refers to provider offices to confirm and create scheduled appointments prior to hospital discharge.
• Responds to patient and caregiver inquiries related to routine and sensitive topics compassionately and respectfully.
• Generates, reviews, and analyzes patient data reports, following up on issues and inconsistencies.
• Maintains up-to-date knowledge of specific registration requirements for all areas, including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• Ability to work per-diem hours (generally 8-16 hours per week) with the potential to cover all shifts within a 24-hour day.
• May need to work occasional overtime or weekends.
• Must be 18 years of age OR older
• Access to reliable transportation & valid US driver's license
• Pass a drug test before beginning employment.

Skills

• Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization
• Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings
• Strong time-management and organizational skills
• Effective communication skills and interpersonal skills
• Basic keyboarding skills
• Strong interpersonal, communication and customer service skills

Location

• Fox Hospital, 1 Norton Ave, Oneonta, NY 13820

Work Type

• Per diem
• Full-time (for pay rate reference)

Experience Level

• 1+ years of customer service experience
• 1+ years of experience in scheduling and authorizations (preferred)

Education Level

• High School Diploma/GED

Salary/Compensations

• $16.00 to $29.00 per hour

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• 4-6 weeks of on-the-job training

About the Company

• Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives.
• The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
• We offer a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.
• Join us to start Caring. Connecting. Growing together.
• At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
• We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Equal Opportunity

• UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.