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About the Role

We are looking for an Assistant Store Director for our Austin retail location, someone who can bring passion, energy, and a shared belief in the brand. The right candidate will care for customers and the team as their own family while being a major support for the Director.

Responsibilities

• Support the store director in overseeing and staffing daily operations, as well as, special events
• Communicate the brand voice of imogene + willie to our customers and team
• Partner with director to deliver regular touchbase conversations with sales staff (i.e. performance, behavior, and recognition)
• Support director in facilitating monthly staff meetings
• Delegate daily tasks to shop sales staff
• Lead sales floor and shop flow; support fittings, engage customers, manage team breaks, sales team support
• Provide operational support including but not limited to helping with ecommerce orders, Slack communication and systems troubleshooting
• Support shop outreach list; add customer contacts to engage during promotions and events
• General responsibilities: training, laundry, store feedback / customer requests, shop upkeep / cleaning, interviews / hiring decisions
• Provide supervisor level intervention for escalated situations (customer and staff)
• Evaluate customer feedback on experience, product, and deliver coaching/feedback as necessary
• Help the director work with the team to meet weekly, monthly, and yearly sales goals.
• Work as a partner to the Customer Experience team and Nashville shop team
• Work as a partner with the other directors to maintain communication and team connection
• Lead the shop team by example through optimal operations, superior product knowledge, excelling sales, and communication of brand story
• Ensure training and shadowing is abundant and assist in helping the company create and maintain great training approaches and onboarding processes.

Requirements

• Be available when we are busy, including: nights, weekends and holidays.

Skills

• See the bright side and the best in people
• Enjoy coaching a team while helping to oversee day to day operations
• Be a valuable member of the community and look constantly for ways to help those around us.
• Able to problem solve with optimism and be focused on staying away from bad energy or drama.
• Proactive thinker in relation to driving sales and profitability - comprehensively understanding the business
• Thirst for product knowledge, particularly within the denim category.
• Asks “Why?” - ensuring that team efforts align with our values and strategic initiatives.
• Adept with technology and apps and familiar with industry-related blogs and feeds.

Location

• Austin

Work Type

• Full-time
• In-person

Experience Level

• 2 or more years of management experience with similar scope.

Education Level

• Bachelor’s degree or equivalent combo of education and experience.

Benefits

• Medical
• Dental
• Vision
• Paid Parental Leave
• Employer matched 401k
• Generous product discounts

About the Company

• imogene + willie was founded in 2009 with a dedication to high-quality, handcrafted denim.
• For over 15 years, the brand has remained committed to always producing in the USA, prioritizing community and authentic storytelling.
• Made with love, made to last.
• A fast-paced, energetic, creative environment with passionate people who care a great deal about what we make and how.

Equal Opportunity

• imogene + willie is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, age, national origin, disability, or veteran status.