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About the Role

Lead and inspire a high-performing library team to deliver innovative, community-focused services, shaping programs and experiences that meet the evolving needs of our diverse community.

Responsibilities

• Lead, coach, and support a high-performing library team, including recruitment, professional development, and performance management.
• Oversee daily branch operations, lending services, and staff rostering to ensure the delivery of exceptional customer service.
• Build strong relationships with customers and stakeholders while fostering a welcoming and inclusive, and customer-focused library environment.
• Drive continuous improvement by implementing innovative library services and responding to emerging industry trends and community needs.
• Manage customer services, library programs, spaces, collections, budgets, and action plans to deliver high-quality resources and services to the community.
• Coordinate collection development, new stock, and branch resources to ensure collections remain relevant, accessible, and aligned with community needs.

Requirements

• Tertiary qualification in Library and Information Science allowing professional membership of ALIA, or other relevant tertiary qualifications and experience appropriate to this position.
• A valid Working with Children Check.
• Current Class C Drivers Licence.
• Extensive knowledge of public library operations in a cross-cultural customer service environment, with the ability to develop and deliver high-quality library and information services.
• Demonstrated people management and supervisory experience in a public library or similar customer service environment, with a proven ability to lead, motivate, and develop a high-performing, customer-focused team.
• Proven high level communication and interpersonal skills, including report writing, procedure development, problem solving, conflict resolution, and effective complaint management.
• Experience in marketing and promoting library services and programs.
• Experience in monitoring financial resources and budgets.
• Experience in contributing, developing and implementing strategic and operational plans.
• Understanding of current issues and trends in the library industry.
• Knowledge of Equal Employment Opportunity (EEO) principles, Privacy and Personal Information Act.
• Experience in coaching, supporting and developing the knowledge and skills of team members.
• Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.
• Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.

Skills

• Library and Information Science
• Working with Children Check
• Class C Drivers Licence
• Public library operations
• Cross-cultural customer service
• People management
• Supervisory experience
• Communication skills
• Interpersonal skills
• Report writing
• Procedure development
• Problem solving
• Conflict resolution
• Complaint management
• Marketing and promotion of library services
• Financial resource and budget monitoring
• Strategic and operational planning
• Library industry trends
• Equal Employment Opportunity (EEO) principles
• Privacy and Personal Information Act
• Coaching
• Team development

Location

• Bankstown Library and Knowledge Centre
• Earlwood Library and Knowledge Centre

Work Type

• Permanent full-time

Education Level

• Tertiary qualification in Library and Information Science
• Other relevant tertiary qualifications

Salary/Compensations

• $97,327 + 12% super
• Salary may be negotiable dependent on skills and experience.

Benefits

• An attractive remuneration package.
• Accrued Time Off (ATO) program
• Permanent full-time position with Local Government employment conditions
• Long service leave after 5 years
• Annual salary progression
• Generous parental leave options
• The opportunity to make a meaningful contribution to our local community.
• Ongoing investment in your professional growth through continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

About the Company

• The City of Canterbury Bankstown is one of the largest councils in NSW with one of the most culturally, socially and economically diverse communities.
• We deliver 28 key services, including childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres, to more than 385,000 residents.

Equal Opportunity

• CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
• We want our workplace to reflect the diverse community we serve.
• We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.