Customer Service Representative and Production Manager at A to Z Media | New York, United States | Rezi

Customer Service Representative and Production Manager at A to Z Media

Customer Service Representative and Production Manager

A to Z Media · New York, United States

2 days ago

Customer Service Representative and Production Manager

A to Z Media · New York, United States

3 days ago
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About the Role

Join a growing, high-performance company integrated with the music and creative industries. We are seeking a hands-on problem solver to manage client projects from end to end, ensuring exceptional service and delivery.

Responsibilities

  • Collaborate with clients to understand release schedules and priorities
  • Track and drive project processes from inception to completion
  • Coordinate with the internal art department for design and proofing
  • Issue purchase orders to domestic and international vendors
  • Manage project trafficking through print, manufacturing, and final delivery
  • Provide regular status updates to clients via phone, email, and video conferencing
  • Maintain accurate production schedules and generate weekly status reports
  • Navigate internal schedules for domestic and international projects
  • Manage client invoicing and ensure all billable items are included
  • Liaise with in-house sales personnel as needed
  • Perform additional duties as assigned

Requirements

  • Client-focused and quality-obsessed mindset
  • Proactive approach to problem-solving
  • Strong communication and collaboration skills
  • Enthusiastic and self-motivated personality
  • Detail-oriented and highly organized
  • Ability to manage projects from start to finish
  • Ability to work effectively under pressure
  • Willingness to learn new skills
  • Excellent organizational and inbox management skills
  • Excellent time management skills
  • Professional phone manner and interpersonal skills
  • Team player attitude
  • Passion for music

Skills

  • Microsoft Office
  • Google Suite
  • Project management
  • Vendor management
  • Client relations

Work Type

  • Full Time
  • On-Site to Hybrid

Salary/Compensations

  • $45,000 - $65,000

About the Company

  • Founded in 1994
  • Family-owned company specializing in manufacturing services for Vinyl, CD, DVD, and promotional products
  • Committed to delivering high-quality products and competitive pricing for over 30 years
  • Provides bespoke manufacturing solutions including printing, packaging, and logistics
  • Serves a diverse clientele ranging from indie labels to Fortune 500 companies