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About the Role

As a Private Client Service Associate, you will serve as a primary client contact, managing inquiries via email and phone. You will act as a liaison between Practice and centralized operations teams, monitoring client account activities and participating in the execution of the business plan to achieve sales and client retention goals.

Responsibilities

• Deliver impeccable client service to clients, prospects, and centers of influence.
• Research and resolve client queries regarding audits, investment results, fees, and guidelines.
• Execute effective business operations practices that drive efficiency and a consistent client/prospect experience.
• Leverage data from internal and external sources to achieve practice sales and service objectives.
• Manage the flow of requests to ensure work is completed in a timely manner.
• Build rapport with internal and external contacts.
• Engage resources to resolve issues and nonstandard requests.
• Attend and participate in client/intermediary meetings as appropriate.
• Prepare materials for client presentations, process client requests, onboard new client accounts, make business travel arrangements, and manage expense reports and records with partners.
• Coordinate client meetings and manage calendars.
• Manage the practice’s inbox, resolve client inquiries, document meeting notes, and ensure information and client documentation is up to date.
• Handle all customized client requests (reporting, trading).
• Organize conversations with CG specialists.
• Manage the practice’s digital footprint (e.g. LinkedIn).
• Perform additional responsibilities as assigned.

Requirements

• Demonstrate initiative by identifying issues for managers/others.
• Consistently demonstrate the ability to evaluate and appropriately address privacy and confidentiality concerns.
• Demonstrate the ability to effectively plan and manage the work of others.
• Demonstrate the ability to influence others.
• Demonstrate sound judgment in resolving routine matters.
• Demonstrate intellectual curiosity and analytical skills in areas of moderate complexity.
• Demonstrate the ability to identify, assess, respond to and escalate risks or potential risks encountered through day-to-day activities.
• Demonstrate effective written and oral communication skills with team members and managers.
• Demonstrate the ability to collaborate and work effectively as part of a team.
• Demonstrate effectiveness facilitating with peers or team.
• Demonstrate the ability to prioritize assigned work and complete in a timely manner.
• Demonstrate effective and professional service orientation and build appropriate rapport with internal and external contacts.

Skills

• Client service
• Communication skills
• Collaboration
• Problem-solving
• Time management
• Digital footprint management

Location

• New York
• Chicago

Work Type

• Flexible work options

Education Level

• Bachelor’s degree

Salary/Compensations

• New York Base Salary Range: $88,080-$140,928
• Chicago Base Salary Range: $77,428-$123,885

Benefits

• Competitive salary
• Bonuses
• Company-funded retirement contribution (15% of eligible earnings)
• Generous time-away and health benefits from day one
• 2-for-1 matching gifts for charitable contributions
• Annual grants for charitable organizations
• On-demand professional development resources
• Annual performance bonus
• Capital's annual profitability bonus

About the Company

• Capital Group has a mission to improve people’s lives through successful investing.
• The company fosters a culture designed to celebrate differences and believes that belonging leads to better outcomes.
• Capital Group lives its core values: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.
• With over nine decades of history, Capital Group has over 9,000 associates in 30+ offices worldwide.
• The company offers a culture, compensation, and opportunities that empower associates to build successful careers.

Equal Opportunity

• We are an equal opportunity employer, complying with all federal, state, and local laws that prohibit discrimination.
• Our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.