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About the Role

CTA Digital is seeking a highly organized and proactive Strategic Account Operations Manager to support the execution and delivery of complex enterprise customer projects. This role works closely with Account Directors, ensuring that all operational aspects of key accounts run smoothly—from client meetings and quoting to internal coordination with engineering, production, and logistics. This position acts as a central hub between customers and internal teams and is ideal for someone who enjoys managing multiple moving pieces, communicating with clients, and driving projects forward.

Responsibilities

Attend customer meetings alongside the Account Director and capture key requirements, notes, and next steps
Serve as a primary operational point of contact for customers on active projects
Communicate with clients regarding product details, timelines, shipping updates, and project progress
Maintain proactive communication to ensure projects stay on track and expectations are clear
Translate customer discussions into clear internal action items
Work closely with engineering, product development, operations, and logistics teams to move projects forward
Track multiple project timelines and ensure deliverables are progressing as expected
Prepare quotes for new opportunities and revisions as projects evolve
Create and manage internal part numbers and product configurations
Follow up on open opportunities and support the progression of deals
Communicate production timelines and shipping schedules to customers
Coordinate with internal teams to ensure projects move smoothly from concept through production and delivery
Help identify and resolve operational challenges before they impact customers
Maintain accurate and up-to-date information across internal systems
Ensure project details, pricing, timelines, and communication are properly documented
Help keep internal teams aligned and informed across multiple active projects

Requirements

3–7+ years of experience in account operations, project coordination, client success, or account management
Strong organizational and project management skills
Excellent communication skills and comfort interacting directly with customers
Ability to manage multiple projects and priorities simultaneously
Experience working cross-functionally with engineering, operations, and sales teams
Strong attention to detail and follow-through
Experience in B2B hardware, retail technology, manufacturing, or enterprise solutions is a strong plus

Skills

Project management
Organizational skills
Communication skills
Client interaction
Cross-functional collaboration
Attention to detail
Follow-through

Experience Level

3-7+ years

About the Company

CTA Digital is seeking a highly organized and proactive Strategic Account Operations Manager to support the execution and delivery of complex enterprise customer projects.