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About the Role

The Customer Engagement Associate provides first-rate customer and donor services, maximizes sales, and supports the daily operations of the store.

Responsibilities

• Opening and closing of the store in the absence of the Store Manager.
• Utilize Housing Works’ tools to ensure store operations and standards are met.
• Ensure compliance with all Housing Works’ policies and procedures.
• Constantly review store environment to improve operations and merchandising.
• Ensure store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.
• Work closely with Management to train and develop skills of all employees and volunteers.
• Ensure staff and volunteers have been thoroughly trained on register operations, visual merchandising techniques, and store maintenance standards.
• Demonstrate proper care, handling and maintenance of donations, store merchandise and all interior fixturing.
• Ensure store is merchandised in accordance with Housing Works standards, including creating displays and executing floor plans.

Requirements

• Prior retail experience preferred.
• Commitment to excellent customer service.
• Experience/knowledge of thrift store environment preferred.
• Excellent communications skills (both verbal and written), interpersonal and team oriented skills.
• Self-starting, self-motivating mindset.
• Attention to detail.
• Strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS.
• Basic mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages.
• Basic knowledge of Microsoft Word, Excel, and web based email applications.
• Flexibility in schedule, weekends and holidays are required.
• Ability to stand, walk, kneel, and bend for long periods of time and lift up to 40 pounds.

Skills

• Customer service
• Sales
• Store operations
• Merchandising
• Training
• Register operations
• Visual merchandising
• Store maintenance
• Donation handling
• Microsoft Word
• Microsoft Excel
• Web based email applications

Location

• New York City

Work Type

• Full-time

Experience Level

• Entry level

Salary/Compensations

• $18/hr

Benefits

• Three comprehensive healthcare plans
• PTO accrual (up to 30 days in the first year)
• Educational benefit for tuition loan reimbursement, tuition costs, and textbooks

About the Company

• Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation.
• Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain.
• Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy.
• Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
• Other services include Health Home care management, behavioral health, and syringe exchange programs.
• A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho.
• Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
• This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”).

Equal Opportunity

• Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
• Housing Works also does not request prior salary information during the hiring process.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.