Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Senior Applications Support Analyst is the primary technical lead for Dynamics 365 Customer Engagement and enterprise applications within the Microsoft Power Platform, including PowerApps and Power Automate. The role supports stable, secure and continuously improving services across Dataverse, Customer Insights, Sales, Customer Service and Power Platform services. Working closely with the CRM implementation project and vendor partner, the position helps transition critical architectural knowledge into BAU operations through clear documentation, guardrails and release processes, while also supporting selected secondary enterprise applications.

Responsibilities

Manage Dynamics 365 and Power Platform environments, including solution layers, Application Lifecycle Management processes, Dev/Test/Prod governance and controlled deployments.
Maintain and improve CI/CD pipelines using Azure DevOps or GitHub to support Dynamics and Power Platform releases.
Monitor Power Platform and Dataverse usage, API consumption, custom connectors, environment provisioning and application-level security.
Contribute to Power Platform governance by publishing standards, reviewing maker solutions and supporting safe citizen development.
Implement monitoring and resolve complex technical issues, including flow failures, system jobs, API limits, plug-in exceptions and queue performance.
Support CRM configuration, vendor coordination, BAU transition and Tier 2/3 support for assigned enterprise and student experience applications.

Requirements

Tertiary qualification in Computer Science, Information Technology or a related discipline, with extensive relevant experience, or an equivalent combination of experience and/or education/training.
Significant experience configuring, developing and administering Microsoft Power Platform, PowerApps, Power Automate and Microsoft Dataverse.
Demonstrated experience with solution management, environment strategy and ALM pipelines using Azure DevOps or GitHub.
Experience as a technical lead or escalation point for enterprise applications in a complex organisational environment.
Functional and technical understanding of Dynamics 365 Sales, Customer Service and Customer Insights.
Strong skills in Entra ID security, Dataverse access, ITIL practices, Power Automate troubleshooting, vendor coordination and clear technical documentation.
Applicants are expected to have current and valid work rights in Australia.

Skills

Microsoft Power Platform
PowerApps
Power Automate
Microsoft Dataverse
Azure DevOps
GitHub
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Customer Insights
Entra ID security
ITIL practices

Location

Sydney (Broadway)
Fremantle (WA)

Work Type

Full-time
Continuing contract

Experience Level

Senior
Technical lead

Education Level

Tertiary qualification in Computer Science, Information Technology or a related discipline

Salary/Compensations

$151,902 pa (level 9 - Sydney) + 15% superannuation
$135,199 pa (level 9 - Fremantle) + 15% superannuation

Benefits

Fast paced environment with opportunity for professional growth
Generous training and development opportunities
Friendly and collaborative working environment

About the Company

We believe in the power of education to transform lives, strengthen communities and help people become the best version of themselves. The University of Notre Dame Australia is a modern, national Catholic university that serves more than 12,000 students across its campuses in Fremantle, Broome and Sydney.
With a community of over 1,000 academic and professional staff, Notre Dame is recognised for its personalised learning environment, strong graduate outcomes and holistic educational philosophy rooted in critical thinking, ethics and the Catholic intellectual tradition.
The Information Technology Office plays an integral role in the success of the University, ensuring the national provision of technology solutions that enable Learning & Teaching, Research, and Administration across our University.

Equal Opportunity

Aboriginal and Torres Strait Islander people are encouraged to apply.
The University is committed to providing a safe, respectful and inclusive working and learning environment.
The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.