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About the Role

The Resident Relocation Coordinator oversees daily relocation tasks at multiple sites, assists residents with relocation activities, communicates with clients, manages vendors, and collects/tracks data. This role requires a positive attitude and a solutions-based approach, representing HOU at company events and advancing its mission.

Responsibilities

• Conduct site setup activities, including office arrangement, relocation file organization, vendor identification, and off-site relocation unit arrangements.
• Survey residents to understand their relocation needs and preferences.
• Assess and inventory tenant belongings and furniture, noting issues like infestation, clutter, and hoarding.
• Facilitate resident and community meetings to discuss the relocation process and resident rights/benefits.
• Prepare and distribute relocation program notices to affected households and ensure proof of receipt.
• Provide relocation counseling and assistance in compliance with regulations.
• Implement relocation policies as outlined in the approved relocation plan.
• Serve as a liaison between HOU, property management, clients, and residents.
• Provide weekly and monthly reports to clients, project manager, and development team.
• Update and maintain relocation files, database, lottery list, and relocation tracking reports.
• Create agendas for weekly relocation meetings, take minutes, and distribute them within 48 hours.
• Conduct pre-inspections of units to ensure they meet decent, safe, and sanitary requirements.
• Notify residents of move-in dates and provide ongoing support to ensure preparedness.
• Check in with residents before moving dates, with increasing frequency closer to the move.
• Provide packing supplies, tips, demonstrations, and assistance if needed.
• Assist with utility disconnection/reconnection and change of address forms.
• Schedule, coordinate, and supervise moves and other move-related tasks.
• Work with construction, property management, development, and moving contractors to ensure residents vacate units per schedule.
• Implement procedures for minimizing resident property damage and serve as the initial contact for damage claims.
• Interface with residents' families, friends, or social services providers.
• Serve as an HOU representative to local, state, federal, housing agencies, and community groups.
• Participate in weekly supervision and scheduled site meetings.
• Ensure relocation files contain required documentation and the data-tracking system is updated.
• Complete all tasks identified in the site work plan and perform other assigned duties.

Requirements

• Bachelor's Degree preferred.
• Experience in relocation services, social services, customer service, or similar fields preferred.
• Ability to provide verbal interpretation and written translations if needed.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Ability to work with diverse populations and communicate effectively with various stakeholders.
• Ability to multitask, prioritize responsibilities, and work under strict time constraints.
• Ability to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods.
• Ability to walk up to 4 miles per day and ascend up to four flights of stairs at a time.
• Ability to work some evenings and Saturdays.
• Self-directed and able to work independently.
• Propensity to learn and take on more tasks or responsibilities.
• Knowledge of Microsoft Office and Google Suite, as well as database applications.
• Creative problem-solver.
• Excellent organizational skills.
• Must be able to pass a pre-employment criminal background screen.
• Reliable transportation.
• Valid driver's license.
• High degree of empathy.
• Organized and detail-oriented with the ability to prioritize multiple requests.
• Flexibility and adaptability.
• Ability to maintain a calm atmosphere under pressure and stressful situations.
• Willingness to learn and receive feedback.
• Diversity and cultural competency are highly valued.

Skills

• Relocation services
• Social services
• Customer service
• Communication (verbal and written)
• Interpersonal skills
• Multitasking
• Prioritization
• Time management
• Problem-solving
• Organizational skills
• Microsoft Office
• Google Suite
• Database applications
• Empathy
• Detail-oriented
• Flexibility
• Adaptability
• Cultural competency

Location

• Multiple sites

Work Type

• Full-time
• Some evenings and Saturdays

Experience Level

• Experience preferred in relocation services, social services, customer service, or similar fields.

Education Level

• Bachelor's Degree preferred.

About the Company

• HOU is an equal opportunity employer and equal opportunity housing provider.

Equal Opportunity

• We do not discriminate on the basis of race, color, religion, sex, disability, familial status, or national origin.