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About the Role
As a Lead Site Reliability Engineer, you will ensure the reliability, availability, and operational excellence of the British Council's global digital platforms. You will leverage expertise in cloud infrastructure, automation, monitoring, performance optimisation, and incident management to deliver high system uptime and support evolving business needs.
Responsibilities
- Contribute to shaping and delivering the British Council's Site Reliability / DevOps strategy by implementing best practices that improve the availability, resilience, security, and performance of our digital platforms.
- Use expertise in cloud infrastructure, automation, monitoring, FinOps and performance optimisation to identify opportunities for improvement, resolve complex reliability challenges, and ensure systems remain scalable and highly available.
- Leverage system metrics, user feedback, and data analytics to drive continuous improvement while promoting inclusive, user-centric digital experiences.
- Build strong cross-functional relationships, advocate for Site Reliability Engineering across the organisation, and collaborate with teams to define performance expectations and deliver robust solutions.
- Mentor fellow engineers to build up their AWS expertise.
- Have involvement with Azure responsibilities where required.
- Contribute to the Site Reliability Engineering community of practice, share knowledge and best practices, and foster a culture of collaboration, continuous learning, and operational excellence.
Requirements
- Extensive hands-on experience designing and operating production AWS platforms.
- Proven Experience in roles like Systems Administrator, Cloud Engineer, DevOps Engineer, or a mid-to-senior Site Reliability Engineer position.
- Hands-on experience with supporting and scaling high-traffic, production-grade systems.
- Solid grasp of system and design principles to create scalable and resilient systems that meet current business needs.
- Demonstrated ability to efficiently handle and resolve critical incidents, ensuring minimized downtime and impact.
- A history of working closely with product, development, QA, and operations teams to bolster system reliability.
- Strong diagnostic and troubleshooting skills, especially in a high-pressure environment.
- Knowledge of automated testing methodologies and tools to ensure the reliability of infrastructure as code deployments.
- Ability to think strategically and align design initiatives with overall business goals, considering market trends, user insights, and competitive landscape.
- History of employing a design-first methodology, ensuring systems are not only reliable but also efficient, maintainable, and scalable.
- Proficiency in perceiving and addressing infrastructure holistically, understanding the interrelationships and dependencies between components to predict and mitigate cascading failures.
- Written and verbal proficiency in English is required.
Skills
- AWS
- Microsoft Azure
- Terraform
- Ansible
- Docker
- Kubernetes
- Azure Monitor
- ELK stack
- Python
- Typescript
- Load balancers
- DNS setups
- Basic network security practices
- Relational databases
- NoSQL databases
- SLIs
- SLOs
- SLAs
- Problem-solving
- Communication
- Collaboration
- Operational Management
- Mentoring
- Teamwork
- Chaos Engineering
- Performance Tuning
- Disaster Recovery
Location
- All British Council offices in the UK (London, Belfast, Cardiff, and Edinburgh)
Work Type
- Hybrid working
Experience Level
- 5+ years in an engineering role, guiding and mentoring junior engineers.
Education Level
- Master’s degree in design or related field offering advanced knowledge and specialisation in areas such as user experience (UX) design, interaction design, or information design.
About the Company
- We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
- For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
- Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
- We connect. We inspire.
Equal Opportunity
- We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work.
- The British Council is a Disability Confident Employer.
- The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent.
- We guarantee an interview for disabled applicants who meet the minimum role requirements.
- We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.