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About the Role

The Resales Specialist is the primary revenue driver of our retail boutique. You are a high-energy closer who thrives on metrics, relationship-building, and the fast-paced nature of a retail environment. You don't just wait for foot traffic; you proactively cultivate a loyal client base passionate about sustainable luxury. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!

Responsibilities

Proactively engage with clients on the floor to exceed daily and monthly sales targets through expert-level suggestive selling.
Manage and grow a personal "book of business" by performing daily outreach to existing clients, turning one-time shoppers into lifelong loyalists.
Monitor and analyze individual sales performance, pivoting strategy to meet shifting business needs and KPIs.
Navigate multiple, complex customer journeys simultaneously, providing a seamless and elevated experience from entry to checkout.
Act as the face of the circular economy, educating every client on the environmental impact of their purchase and the unique value of the TRR business model.
Leverage deep knowledge of luxury brands and trends to provide styling advice and build trust with discerning shoppers.
Maintain high-level brand standards through consistent merchandise replenishment and visual presentation.
Execute opening and closing procedures with precision, ensuring the boutique is primed for a high-volume sales day.
Master Salesforce and internal tech tools to track client preferences and streamline the sales process.

Requirements

1+ year of experience working in a metrics-based retail sales environment.
Proven track record of meeting and exceeding individual sales goals and KPIs.
Comfortable with ambiguity, rapid change, and the fast-paced nature of a growing business.
A positive, professional demeanor with the ability to represent a luxury brand with integrity.
Self-motivation and the drive to seek out sales opportunities through daily proactive outreach.
Exceptional attention to detail and organizational skills to manage a high volume of client interactions.
Proficiency (or the ability to quickly become proficient) in Salesforce, Google Suite, and Mac iOS.
Flexibility to work a schedule that meets business needs, including evenings, weekends, and holidays.
Receptiveness to feedback and a commitment to continuous professional growth.
Luxury retail experience.

Skills

Sales
Clienteling
Salesforce
Google Suite
Mac iOS
Visual Merchandising
Customer Service

Work Type

Full-time
Part-time

Salary/Compensations

$21.00-$25.00 per hour

Benefits

Base Pay PLUS uncapped bonus
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental, Vision & Commuter Benefits
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (for full-time)
9 Paid Time Off (PTO) Days (for part-time)

About the Company

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members.
We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day.
As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy.
We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping.
We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

Equal Opportunity

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status.
We will consider qualified applicants for a position regardless of arrest or conviction records.
At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.