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About the Role

As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Responsibilities

Manage scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime.
Lead and develop security teams by hiring, coaching, and managing officers and supervisors, overseeing payroll, performance, and employee relations.
Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
Respond to escalated issues professionally, coordinating with clients and internal teams.
Oversee training, safety, and site operational standards, and manage inventory of uniforms and equipment.

Requirements

High school diploma or equivalent.
Must be retired or former law enforcement.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency in web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
Financial acumen to manage staffing levels, minimize non-billed overtime, and control inventory costs.
Planning and organizing skills.

Skills

Web-based applications
Computer systems
Microsoft Office
Communication
Project management
Operational excellence
Financial acumen
Planning
Organizing
Emergency preparedness
Physical security protocols
Risk assessments
Law enforcement coordination
Conflict resolution
Team leadership
Client relationship management

Location

New York City

Work Type

Full-time

Experience Level

Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.

Education Level

High school diploma or equivalent
College degree in Business Administration or a law enforcement-related field (preferred)

Salary/Compensations

$95,000 / year

Benefits

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in company’s 401(k) plan, subject to eligibility requirements
Eight paid holidays annually
Five sick days
Four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

About the Company

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.