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About the Role

IQVIA is a pioneering company in human data science, aiming to realize a society where everyone can live healthier and more fulfilling lives. We support those advancing healthcare with innovative solutions, leveraging the world's largest healthcare data to address unmet medical needs and improve patient outcomes.

Responsibilities

• Manage post-marketing pharmaceutical contact center operations as a key member.
• Handle inquiries from medical institutions and the general public, providing appropriate responses.
• Collect and record adverse event information via email and phone.
• Report collected adverse event information to clients via the system.
• Improve quality, manage progress, and resolve issues within the scope of the role, depending on experience.

Requirements

• Experience in a pharmaceutical contact center, call center, or drug information center, handling inquiries from medical institutions (regardless of years of experience).
• Ability to communicate effectively and professionally with healthcare professionals (doctors, pharmacists, etc.).
• Business-level Japanese proficiency.
• Ability to read and write in English; willingness to learn English is required for understanding training materials and English response documents.

Skills

• Pharmaceutical industry knowledge
• Contact center operations
• Adverse event reporting
• Communication with healthcare professionals
• Data collection and reporting
• Quality improvement
• Progress management
• Problem-solving

Location

• Remote (primarily)
• Office (Shinagawa/Shin-Osaka) as needed

Work Type

• Full-time
• Permanent employee
• Remote work system available

Experience Level

• Not specified

Education Level

• Pharmaceutical or nursing qualifications (preferred)
• Life science degree or work experience (preferred)
• Previous MR experience (preferred)
• Experience revising package inserts or interview forms (preferred)

Salary/Compensations

• Commensurate with experience
• Salary increase: Yes
• Bonus: Yes
• Overtime allowance: Yes

Benefits

• Comprehensive benefits including statutory (social insurance) and non-statutory (IQVIA's unique system) benefits.
• Annual paid leave
• Summer vacation
• Sick leave
• Special leave
• Special leave for women
• Childcare/nursing care leave
• Nursing leave

About the Company

• IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries.
• We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
• IQVIA Japan has approximately 6,000 employees working towards its mission.
• The Medical Information Department operates pharmaceutical company drug information centers and contact centers, handling inquiries from healthcare professionals and patients, collecting and reporting adverse events, and managing quality.

Equal Opportunity

• IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.