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About the Role

This role will identify practical AI use cases, support tool and skill uplift, and deliver the coaching, training and hands-on support needed to build AI proficiency across teams. The role will work closely with the Chapter Lead and stakeholders to embed responsible, AI-enabled ways of working that improve productivity, consistency, quality and delivery outcomes.

Responsibilities

• Support AI adoption and delivery of the AI enablement roadmap.
• Work with teams to identify practical AI opportunities across various business functions.
• Convert ideas into simple use cases, guidance, training, and adoption activities.
• Support the rollout of AI-enabled tools, practices, and ways of working.
• Assess capability needs and adoption barriers across teams.
• Deliver coaching, training, demonstrations, and practical support.
• Develop user-friendly guides, FAQs, templates, playbooks, and examples.
• Support communities of practice, learning sessions, and feedback forums.
• Help teams use AI safely, confidently, and in line with organizational expectations.
• Coordinate workshops, training sessions, pilots, and implementation activities.
• Track adoption, feedback, issues, and benefits.
• Identify barriers and work with stakeholders to resolve them.
• Contribute to continuous improvement of the AI enablement approach.
• Build strong relationships within Change & Delivery, CoE, and business stakeholders.
• Act as a practical support partner for teams adopting AI.
• Communicate AI concepts in a simple, accessible, and relevant way.
• Collaborate with technology, data, risk, and governance partners.

Requirements

• Experience in change, delivery, transformation, learning, capability uplift, business improvement, or enablement.
• Practical understanding of AI tools, generative AI, and business use cases.
• Experience supporting training, coaching, adoption, or capability-building initiatives.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to simplify complex concepts into practical guidance.
• Strong planning, coordination, and execution skills.
• Comfort working with ambiguity, testing new approaches, and learning quickly.
• Understanding of responsible AI, risk, and governance is desirable.

Skills

• AI tools
• Generative AI
• Business use cases
• Change management
• Delivery
• Transformation
• Learning
• Capability uplift
• Business improvement
• Enablement
• Training
• Coaching
• Adoption
• Communication
• Facilitation
• Stakeholder management
• Planning
• Coordination
• Execution
• Working with ambiguity
• Learning quickly
• Responsible AI
• Risk management
• Governance

About the Company

• Commonwealth Bank Group (including Bankwest, x15ventures)

Equal Opportunity

• We're keen to support you with the next step in your career.
• We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.