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About the Role

Engage with existing customers to understand their needs and concerns, provide product and service support, develop retention strategies, and re-engage lapsed customers.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Requirements

• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
• Candidates must participate in interviews without the assistance of AI tools or external prompts.
• Candidates must remove virtual backgrounds during interviews.
• In-person interviews are part of the hiring process.
• Use of AI-generated responses or third-party support during interviews will be grounds for disqualification.

Skills

• Enhanced Communication
• Advanced Customer Service
• Data Analysis
• Conflict Resolution
• Strategic Thinking
• Team Coordination
• Analytical Mindset
• CRM Proficiency

Location

• Work from Anywhere
• Hybrid Working

Work Type

• Flexible Working Arrangement

Benefits

• Flexible Working Arrangement – Work from Anywhere and Hybrid Working (promoting work life balance)
• Learning and Development opportunities
• Access to health and wellness programs
• Parental leave benefits that exceed legislative requirements

About the Company

• Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy.
• As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.
• We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.

Equal Opportunity

• Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy.
• As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.