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About the Role
Join Moomoo as a Client Service Specialist and help change the way Australians invest. Become part of a lively, purpose-driven team at a leading global investment platform that believes smarter investing should be accessible to all.
Responsibilities
- Welcome and assist new clients with account opening and app navigation.
- Answer basic questions and help clients feel confident using Moomoo’s innovative features.
- Support marketing events and workshops.
- Work with your team to keep store operations on track and clients happy.
- Help with documentation and compliance, always keeping client information safe.
- Assist sales efforts by following up on leads and supporting client acquisition goals.
Requirements
- 1–2 years’ experience in customer service, preferably financial advice, or retail investment services.
- Basic knowledge of financial markets and trading platforms.
- People-focused: great communicator (English; Mandarin/Cantonese a plus).
- Organised, detail-oriented, and comfortable with multitasking.
- Willing to work rotating shifts, including weekends and holidays.
- Tech-savvy and keen to learn new digital tools.
- Customer-first problem solver who’s always ready to help.
- Previous retail or store sales experience.
- Team management or training experience.
- Active Moomoo user.
- Familiar with local community resources.
- Experience in pop-up store or temporary retail space operations.
- Familiar with mall partnership processes and promotional calendar planning.
Skills
- Customer service
- Financial advice
- Retail investment services
- Financial markets knowledge
- Trading platforms knowledge
- Communication
- Organization
- Detail-oriented
- Multitasking
- Tech-savvy
- Problem-solving
- Sales
- Team management
- Training
- Pop-up store operations
- Mall partnership processes
- Promotional calendar planning
Location
- Sydney
Work Type
- Full-time
Experience Level
- 1-2 years
Benefits
- Unlimited career opportunities
- Market-driven salary
- Performance bonuses
- Comprehensive insurance for you and your family
- Fun, diverse workplace with frequent team events and celebrations
About the Company
- Moomoo is a leading global investment platform with more than 27 million users worldwide and a strong local presence.
- We are shaking up wealth-tech.