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About the Role

This role supports technical aspects of the application product life cycle within a sub-product scope. You will collaborate with customers to understand capability needs, gather project specifications, create business cases, and translate business needs into detailed requirements. Responsibilities include data analysis for business problems and trends, creating and executing test cases, providing root cause analysis, verifying customer needs, and ensuring quality delivery. You will also manage risks, defects, and issues, analyze market trends, build organizational knowledge, and mentor junior resources. A key aspect involves leveraging AI tools like Google Gemini or Claude AI to enhance data analysis, generate insights, and automate documentation.

Responsibilities

Collaborate with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions.
Create and maintain deliverables such as business vision, requirements, personalization to different clients, and user interface design.
Collaborate effectively with cross-functional teams to identify and address technology development/delivery challenges across project phases.
Support requirements testing, including test plans, scenarios, documentation, and defect management.
Analyze test results and tie them back to customer impacts.
Assure compliance with required standards and obtain necessary approvals throughout the project lifecycle.
Communicate effectively with team members, customers, partners, and management.
Assist with or conduct requirement walkthroughs and sprint reviews.
Report project status.
Enable vendor solutions.
Provide accurate and concise documentation.
Perform other duties as assigned or requested.

Requirements

3 years of experience in Information Systems or Technology.
1 year of experience in Lean/Six Sigma (Preferred).
1 year of experience in Health Insurance or Healthcare Industry (Preferred).
Experience with Claude Code or Google Gemini.

Skills

Analytical Skills
Problem-Solving
Communication Skills

Location

Office- or Remote-based

Work Type

Office-based
Remote-based

Experience Level

3 years of experience in Information Systems or Technology
1 year of experience in Lean/Six Sigma
1 year of experience in Health Insurance or Healthcare Industry

Education Level

Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Master's degree in Business Administration, Business Management, Information Systems or related field (Preferred).

Salary/Compensations

$72,700.00 - $116,600.00

Benefits

Information Technology Infrastructure Library (ITIL) (Preferred)
The Open Framework Group (TOGAF) (Preferred)
Six Sigma (Preferred)
Project Management Professional (PMP) (Preferred)
AI Certification (Preferred)

About the Company

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.
In connection with this, all employees must comply with both the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Equal Opportunity

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice