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About the Role

Serve as a strategic owner and primary relationship lead for Meritain's navigation, advocacy, and emerging Alternative Health partner portfolio. Oversee partner performance, operational readiness, service delivery, governance, and cross-functional initiatives to support organizational growth, client success, and partner effectiveness.

Responsibilities

• Serve as one of the primary relationship owners for designated navigation, advocacy, and Alternative Health partners.
• Lead partner governance, performance management, operational reviews, and strategic planning activities.
• Serve as one of the primary internal subject matter experts for navigation and advocacy solutions.
• Partner with Sales and Client Management teams to support prospect discussions, client strategy, renewals, consultant inquiries, and growth opportunities.
• Represent the Alternative Health & Advocacy Center of Excellence in internal and external stakeholder engagements.
• Monitor market trends, partner innovation, competitive positioning, and emerging opportunities to inform partnership and solution strategy.
• Lead complex projects and programs from initiation through implementation, ensuring successful delivery within established timelines, scope, and business objectives.
• Drive cross-functional collaboration across operational, implementation, product, technology, and service teams to support partner solution delivery and ongoing optimization.
• Develop and maintain scalable operational processes, implementation playbooks, training materials, and partner enablement resources.
• Identify operational risks, service challenges, and process improvement opportunities, leading resolution efforts through completion.
• Support the integration and evolution of navigation and advocacy partners within Meritain's broader Alternative Health strategy and portfolio.
• Develop and execute comprehensive project and program plans, including objectives, deliverables, timelines, resource allocation, and risk mitigation strategies.
• Ensure projects and programs align with business priorities, organizational standards, and strategic objectives.
• Manage project financials, including budget planning, cost tracking, forecasting, and reporting.
• Establish and monitor key performance indicators (KPIs) to measure project, program, and partner outcomes.
• Lead change management efforts to support successful implementation and adoption of new initiatives.
• Promote continuous improvement by identifying best practices, sharing knowledge across teams, and enhancing project delivery processes and outcomes.
• Utilize reporting and data visualization tools to communicate project status, operational performance, and program results to stakeholders and leadership.

Requirements

• 7+ years of experience in project management, program management, partner management, account management, healthcare operations, or related business functions.
• Demonstrated experience leading complex cross-functional initiatives and managing strategic external relationships.
• Strong knowledge of healthcare navigation, advocacy, benefits administration, Alternative Health solutions, or related healthcare services.
• Proven ability to influence stakeholders and drive results across multiple business areas without direct authority.
• Advanced problem-solving, analytical, organizational, and decision-making skills.
• Strong verbal and written communication, presentation, and relationship management skills.
• Experience facilitating executive-level discussions and presenting recommendations to senior leadership.
• Proficiency with project management methodologies, tools, and performance reporting.
• Experience supporting health navigation, advocacy, point solutions, or Alternative Health vendor partnerships.
• Project Management Professional (PMP) certification or equivalent project/program management certification.
• Experience supporting sales enablement, client management, implementation, or healthcare product initiatives.
• Knowledge of healthcare benefits, self-funded plans, population health, or care navigation strategies.
• Experience leading operational improvement and change management initiatives.

Skills

• Project Management
• Program Management
• Partner Management
• Account Management
• Healthcare Operations
• Relationship Management
• Cross-functional Leadership
• Subject Matter Expertise (Navigation, Advocacy, Alternative Health)
• Strategic Planning
• Operational Excellence
• Problem-Solving
• Analytical Skills
• Organizational Skills
• Decision-Making
• Communication (Verbal and Written)
• Presentation Skills
• Change Management
• Data Visualization

Location

• Remote

Work Type

• Full-time
• Remote
• Hybrid

Experience Level

• Senior

Education Level

• Bachelor's degree in Business, Healthcare Administration, Project Management, or a related field, or equivalent combination of education and experience.

Salary/Compensations

• $67,900.00 - $199,144.00

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• CVS Health bonus
• Commission
• Short-term incentive program
• Equity award program

About the Company

• We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
• At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
• Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Equal Opportunity

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.