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About the Role

Serve as a Subject Matter Expert in the installation, maintenance, troubleshooting, and repair of Luminator products, delivering exceptional customer service. Provide hands-on support for complex field issues, ensuring reliable system performance and successful product deployments. This role requires extensive travel to support customer needs and build positive relationships.

Responsibilities

• Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software.
• Handle customer questions about the state of the system.
• Implement and install new equipment on site with customers.
• Provide on-site training and support to customers.
• Sustain proficiency in all products and services offered by the company.
• Stay current with installation standard methodologies, equipment protocol, and safety guidelines.
• Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products.
• Ensure equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document work performed at a customer facility.
• Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Handle customer service-related issues while fostering the customer relationship.
• Solve technical problems on site.

Requirements

• Mechanical, electrical, and computer systems troubleshooting, repair, and maintenance knowledge.
• Knowledge of computer hardware, software, and electronic components.
• Knowledge of engineering and technology principles as applied to field service operations.
• Effective written and verbal communication skills.
• Knowledge of safety, security, and regulatory compliance best practices.
• Valid driver's license with a clean driving record.
• OSHA certification/training preferred.
• Strong organizational, time management, and prioritization skills.
• Current US Passport.
• Self-motivated, customer-focused professional with a sense of urgency.
• Ability to adapt to changing priorities and perform effectively in a fast-paced environment.
• Ability to interpret and apply company policies, procedures, and operational guidelines.
• Knowledge of service contracts and customer service best practices.
• Proven ability to mentor, train, and support technicians in resolving technical issues.

Skills

• Technical expertise
• Advanced technical expertise
• Problem-solving skills
• Communication skills
• Microsoft Excel proficiency
• Microsoft Office proficiency

Location

• NYC area

Work Type

• Onsite
• Field Service

Experience Level

• Senior
• 5+ years prior field service experience

Education Level

• High School Diploma or equivalent required

Salary/Compensations

• Competitive compensation

Benefits

• Competitive compensation with career growth potential
• Generous time off: Vacation and wellness time, 10 company holidays, and 2 floating days
• Educational Assistance Program: Robust reimbursement program for professional growth
• Health and wellness: Medical, dental, and vision coverage
• 401k matching
• Benefits Effective Day One!

About the Company

• Luminator Technology Group is a global leader in innovating and revolutionizing global transportation technology, spanning over 85 countries with nearly 1,000 employees.
• We believe we are Better Together.
• We always put the Customer First, focus on achieving Results, strive to Be the Best, and foster a culture of Respect & Trust.

Equal Opportunity

• It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.