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About the Role
Southwark Community Sanctuary at Blackfriars Settlement provides a safe, calm, and welcoming space for individuals experiencing emotional or mental distress within the station environment. The Hub offers compassionate, non-clinical support to help people stabilize, regain control, and connect with appropriate local or community-based services. This public-facing role requires professionalism, empathy, and sound judgement, delivered within a fast-paced environment. The service aims to relieve pressure on transport staff and emergency services by providing a responsive alternative for those in distress.
Responsibilities
- Provide emotional and practical support to individuals in distress referred by station staff, BTP, or self-presenting.
- Use trauma-informed and de-escalation techniques to promote calm and safety.
- Support individuals to identify needs and, where appropriate, develop short-term safety or wellbeing plans.
- Offer signposting and onward referrals to community mental health, housing, financial or social support services.
- Escalate immediately to BTP or emergency services in cases of imminent risk to self or others.
- Maintain professional boundaries and adhere to Together’s safeguarding and lone-working procedures.
Requirements
- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience.
- Minimum of GCSE or Level II qualification in English, or equivalent.
- Basic competence in the use of email and word processing software.
- Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment.
- Able to work in partnership with services users and establish and maintain professional boundaries in working with service users.
- Able to establish and maintain a safe environment.
- Willing and able to undertake domestic tasks with, and for, service users as necessary.
- Demonstrate problem-solving skills relating to welfare benefits, education and relationships.
- Open to - and willing to participate in - formal and informal job-related learning.
- Willing and able to collaborate with colleagues and other organisations.
- Able to use email and computerised systems for service user records and reports.
- Able to travel; have access to car/public transport.
- Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice.
- Lived experience of mental distress.
- NVQ Level II in Health and Social Care, or equivalent.
Skills
- Professionalism
- Empathy
- Sound judgement
- Trauma-informed techniques
- De-escalation techniques
- Problem-solving skills
- Collaboration
- Basic computer literacy (email, word processing, computerized systems for records and reports)
- Ability to travel
Location
- Southwark Community Sanctuary
Work Type
- Zero Hours
- 24 hour 7-day week rota
Experience Level
- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
- Lived experience of mental distress
Education Level
- Minimum of GCSE or Level II qualification in English, or equivalent
- NVQ Level II in Health and Social Care, or equivalent
Salary/Compensations
- £25463.28 per annum (basic salary)
- £3630.0 per annum (geographical allowance)
About the Company
- Blackfriars Settlement provides a safe, calm, and welcoming space for individuals experiencing emotional or mental distress within the station environment.
- The service aims to relieve pressure on transport staff and emergency services by providing a responsive alternative for those in distress.