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About the Role

The Employment Counsellor provides guidance and support to individuals seeking employment, career development, or job transition services. They assess clients' skills, interests, and qualifications to help them explore career options, identify job opportunities, and develop individualized Employment Action plans. The role includes offering support on resume writing, interview preparation, as well as providing resources for skill development and training. Employment Counsellors also work with employers to understand hiring needs and connect qualified candidates with job openings. They may also assist clients with overcoming personal barriers to employment and work to enhance overall employability.

Responsibilities

Conduct comprehensive client assessments to evaluate employment-related strengths, needs, abilities, skills, and barriers, while clearly explaining program requirements, available services, and participant expectations.
Deliver services in a professional, welcoming, and safe manner while maintaining confidentiality and respecting client privacy.
Collaborate with clients to develop personalized Employment Action Plans focused on achieving sustainable employment while providing individualized job-matching support.
Provide ongoing pre-employment support, including career counselling, job-search coaching, skills development, and life stabilization referrals identified in the Employment Action Plan.
Facilitate individualized interview preparation and mock interview sessions tailored to each client’s needs, barriers, and employment opportunities.
Assess client eligibility for Job Seeker Financial Supports and determine appropriate funding for employment-related needs, including assessments, transportation, attire, grooming, equipment, and supplies.
Collaborate with clients to develop career development support plans focused on long-term job retention and career advancement.
Work collaboratively with the Branch Manager to monitor and achieve individual and team performance targets, including Job Seeker Financial Support allocations and expenditures, job matches, successful transitions to post-employment services, and client satisfaction.
Maintain complete and up-to-date client files across multiple CRM databases and internal portals, including case notes, action plan items, and calendar entries.
Remain informed of current conditions and emerging developments within local and regional labor markets.
Build and maintain strong relationships with community stakeholders, attend community events, and generate and manage client referrals.
Perform additional duties as required to support the objectives of the role.

Requirements

Strong critical-thinking, judgment, decision-making, and problem-solving skills.
Excellent active listening, interpersonal, and communication skills.
Proven ability to build rapport and maintain lasting professional relationships with job seekers, employers, and community partners.
Strong organizational, time-management, and multitasking abilities.
Effective information-gathering skills with strong attention to detail.
Comfortable using technology and identifying opportunities to improve processes and efficiencies.
Demonstrates integrity, sound judgment, and a strong work ethic.
Able to work effectively and remain resilient in a fast-paced, client-centered environment.
Self-motivated, confident, and proactive, with the initiative to work independently and collaboratively.
Strong commitment to providing responsive, high-quality customer service.
Outgoing and enthusiastic about learning how employers’ needs can align with available services to create mutual value.
Results-driven and comfortable working toward established individual and team performance targets.

Skills

Client assessment
Resume writing
Interview preparation
Job matching
Career counselling
Job-search coaching
Skills development
Life stabilization support
CRM database management
Labor market analysis
Stakeholder relationship management
Technology utilization

Location

Mississauga
Southern Ontario

Work Type

Full-time

Experience Level

30+ years of experience in delivering employment programs

About the Company

VPI is a Service Provider for Employment Ontario, funded by the Ontario Government to support jobseekers and employers.
VPI has been delivering employment programs for more than 30 years.
VPI is based in Mississauga, operating in multiple locations across Southern Ontario.
Organizational values rest on 4-pillars: Ethics, Passion, Innovation, and Courage.
VPI embraces and encourages inclusivity and diversity in the workplace.
VPI is committed to providing accessible employment practices and creating a work environment that encourages and supports team members to be their authentic selves.

Equal Opportunity

VPI is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility.
We welcome and encourage applications from all qualified individuals and ensure employment decisions are made without discrimination based on any protected characteristic under applicable laws.
VPI is committed to a barrier-free recruitment process. If contacted for an employment opportunity, please advise us in advance of any accommodation needs.