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About the Role
The Front Desk at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self. We’re current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.
Responsibilities
- Creating a welcoming and seamless arrival experience for all guests.
- Checking guests in and out.
- Responding promptly to guest requests.
- Providing accurate information about the hotel and its surroundings.
- Ensuring every guest receives consistent, attentive, and personalized service from arrival to departure.
Requirements
- Minimum of 1 year of similar work experience.
- Ability to speak a secondary language is a plus.
- Experience in guest or customer service.
- Is a team player.
- Is a hard worker.
- Is a multi-tasker.
- Is detail-oriented.
- Is flexible and willing to meet the demands of a 24-hour operation.
Skills
- Guest service
- Hotel operations
- Customer service
- Multi-tasking
- Detail-oriented
Experience Level
- 1 year of similar work experience
About the Company
- As a mission-driven company, our purpose is our true north, and our compass guides the way.
- The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
- Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Equal Opportunity
- Starwood Hotels is an Equal Opportunity Employer.
- We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
- We are committed to non-discrimination on any protected basis covered under applicable law.
- If you require any special accommodations, please visit People Operations.