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About the Role
We are seeking a warm, articulate, and naturally helpful Call Center / PBX Agent to join our team. You will be responsible for fielding all hotel calls, directing them appropriately, and communicating critical information to guests and staff as needed.
Responsibilities
- Fielding all hotel calls
- Directing calls appropriately
- Communicating critical information to guests and staff
Requirements
- Minimum of 1 year of similar work experience
- Ability to speak a secondary language is a plus
- Experience in guest or customer service
- Team player
- Hard worker
- Multi-tasker
- Detail oriented
- Flexible and willing to meet the demands of a 24-hour operation
Skills
- Superior service
- Organization
- Attention to detail
Experience Level
- 1 year of similar work experience
About the Company
- Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
- As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
Equal Opportunity
- Starwood Hotels is an Equal Opportunity Employer.
- We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
- We are committed to non-discrimination on any protected basis covered under applicable law.
- If you require any special accommodations, please visit People Operations.