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About the Role

Join Australia’s leading prestige beauty retailer as a Zone Manager (3IC) at our Paddington store. You will act as a Guardian of the Customer Experience, leading from the shop floor to inspire your team, drive commercial outcomes, and deliver exceptional service.

Responsibilities

• Support the management team in delivering exceptional customer experiences
• Lead from the front to drive store success through strong communication
• Upskill team members
• Engage and motivate the team to meet KPIs
• Uphold company values

Requirements

• Prior experience in successfully leading large retail teams
• Passion for exceptional customer service
• Confidence in providing feedback to develop and coach team members
• Availability to work late evenings and weekends

Skills

• Retail leadership
• Team coaching and development
• Customer experience management
• KPI achievement
• Communication

Location

• Paddington, NSW, Australia

Work Type

• Part-time
• 30 hours per week

Benefits

• World-class education through MECCAversity
• Monthly performance bonus program
• Generous employee discount
• Generous product allowance
• Parental Support Program

About the Company

• Australia’s leading prestige beauty retailer
• Committed to sustainability through the MECCA M-PACT program
• Supports social change through the MECCA M-POWER movement