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About the Role

Assists the VIP Host team during venue operations to seat guests and manage table transfers. Stays attentive via radio and cell phone for constant communication, providing excellent hospitality to guests. Facilitates guest reservation requests, informs guests of events, and supports their execution. Maintains a high level of visibility, builds guest loyalty by exceeding expectations, and reports to scheduled duties promptly. Collaborates with all departments to ensure guest satisfaction.

Responsibilities

Maintain VIP table reservations and guest list at assigned branded location.
Enter all VIP table reservations into the company system, including guest's full name, cell number, and email address.
Complete all assigned data collection, marketing, and social media tasks per management's requests.
Maintain professionalism at the workplace and with co-workers and patrons.
Alert and get approval for all breaks, leave of rotation, or duties that cannot be performed at the time they were assigned.
Maintain a consistent and high level of guest list productivity.
Be attentive to all company-related events and upcoming venues and changes.
Maintain the workstation/podium in a neat and orderly fashion.
Maintain and promote a friendly atmosphere for customers and staff.
Provide customers with information and directions.
Inform management of any complaint, comment, or incident.
Appear in dress code for all shifts at the scheduled time.
Comply with cross-promotion of all venues when needed.
Do not give Company collateral or business cards to any questionable or known individuals who sell collateral or misrepresent the company.
Assist and/or complete additional tasks as assigned.
Promote Tao Group Restaurants to all guests prior to visiting the nightclub to meet stated revenue goals per position.

Requirements

Must have good positive energy throughout the day.
Must be able to print legibly for Team Members, management, and guests to read.
Must be able to stand for extended periods of time.
Must be able to move quickly.
Must be able to push and lift up to 75 lbs. with or without assistance.
Work in an environment that is subject to varying levels of noise, crowds, and smoke.
May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work.
Exposure to cleaning materials.
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment.
Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.

Skills

Ability to write, read, and verbally communicate.
Radio and Cell Phone communication.

Location

Venue

Work Type

Part-time
Evening shifts
Weekend shifts
Holiday work

Experience Level

Experience in hospitality or equivalent related Hospitality experience preferred
Experience in a high-volume restaurant/nightclub/lounge preferred

Education Level

Tao Group Hospitality in-venue VIP Marketing Host training

Benefits

State Applicable Time Off
Pet Insurance
401(k) Retirement Program with Employer Match
Employee Assistance Program
TAO Savings Marketplace
Employee Discounts