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About the Role

We are seeking an exceptional Head of Infrastructure & Operations to lead our technology infrastructure and operational excellence initiatives. This senior leadership role will be responsible for ensuring the reliability, scalability, and efficiency of our global technology infrastructure while driving operational improvements across the organization. The ideal candidate will combine deep technical expertise with strong business acumen and proven leadership capabilities.

Responsibilities

Establish and maintain vendor relationships and negotiate enterprise agreements
Serve as primary executive contact for global outsourcing agreement with major IT services provider
Oversee global data center operations, cloud infrastructure, and hybrid environments
Direct network architecture, security infrastructure, and disaster recovery planning
Manage infrastructure capacity planning and scalability initiatives
Ensure best in class up time performance for critical business systems
Lead infrastructure modernization and automation initiatives
Establish and maintain SLAs, KPIs, and operational metrics
Implement ITIL best practices and continuous improvement methodologies
Drive cost optimization while maintaining service quality
Oversee incident, problem, and change management processes
Lead business continuity and disaster recovery planning
Develop talent pipeline and succession planning
Foster culture of improvement and continuous learning
Manage global teams across multiple time zones
Drive cross-functional collaboration with other technology and business units
Manage annual infrastructure budget of $9M+
Oversee global outsourcing contracts valued at $6M+ annually
Develop business cases for infrastructure investments
Implement cost optimization and efficiency programs
Negotiate and manage vendor contracts

Requirements

Bachelor’s degree in computer science, Engineering, or related field (Master's preferred)
10+ years of progressive technology infrastructure experience
5+ years in senior leadership roles managing large, distributed teams
Experience in global services, financial services, or similar regulated industries preferred
Deep knowledge of enterprise infrastructure (compute, storage, network, security)
Extensive experience with cloud platforms (AWS, Azure, GCP)
Strong understanding of cybersecurity principles and frameworks
Experience with DevOps, automation, and infrastructure as code
Knowledge of ITIL, Agile, and other operational frameworks
Proven track record of leading large-scale infrastructure transformations
Experience managing complex IT outsourcing relationships and service delivery
Excellent communication and presentation skills for all stakeholder levels
Strong business acumen and ability to align technology with business objectives
Experience managing globally distributed teams
Change management and organizational development capabilities
Strategic thinking and vision
Results-oriented with strong execution capabilities
Collaborative leadership style
Data-driven decision making
Crisis management and problem-solving skills
Vendor management and negotiation expertise
MBA or advanced technical degree
Industry certifications (ITIL, PMP, cloud certifications)
Experience with financial services or professional services infrastructure
Track record of successful cloud migrations
Experience with emerging technologies (AI/ML, edge computing)
Prior experience managing large-scale IT outsourcing agreements ($10M+ annually)

Skills

Cloud Platforms (AWS, Azure, GCP)
Cybersecurity principles and frameworks
DevOps
Automation
Infrastructure as Code
ITIL
Agile
Communication
Presentation skills
Business acumen
Change management
Organizational development
Strategic thinking
Problem-solving
Vendor management
Negotiation
AI/ML
Edge computing

Location

US
Europe

Work Type

Hybrid

Experience Level

Senior leadership
10+ years of progressive technology infrastructure experience
5+ years in senior leadership roles managing large, distributed teams

Education Level

Bachelor’s degree in computer science, Engineering, or related field
Master's preferred
MBA or advanced technical degree

Salary/Compensations

$240,000 - $260,000

Benefits

Discretionary bonus
Comprehensive benefits package
Training
Meaningful benefits which focus on your physical, mental and financial well-being

About the Company

Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology.
Gen II has more than $1 trillion in private fund capital assets under administration.
With offices in the US and Europe, we’re looking for do-ers, problem-solvers, and entrepreneurs like you who want to make an impact in our industry, grow with us, and create a community where everyone thrives.
Careers mean more at Gen II – more opportunity, more innovation, and more ideas!
You’ll have the opportunity to grow in ways that are meaningful to you and work alongside some of the best people in their field.
You’ll also receive training which will advance your skill set, both technically and personally allowing you to achieve your career aspirations with us.
Be part of our community that recognizes achievements, promotes from within, and receive meaningful benefits which focus on your physical, mental and financial well-being.

Equal Opportunity

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States.