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About the Role

The House Staff team plays a critical public-facing role at Yerba Buena Center for the Arts, interacting with a broad range of people during events. This position is accountable for providing directional support, monitoring safety, offering program information, and acting as an ambassador for the YBCA brand, ensuring all guests feel welcomed and valued.

Responsibilities

• Partner with House Manager, Community Experience staff, Security staff, and Concessions staff to create a welcoming experience for all YBCA audience members and visitors.
• Provide exemplary customer service while scanning tickets, checking coats and bags, providing directional support, articulating YBCA programming, and assisting with event space preparation.
• Act as a brand ambassador for YBCA, maintaining knowledge of Mission, Vision, Brand Platform, Audience Experience expectations, and current/upcoming programs.
• Maintain positive and collaborative relationships with YBCA staff, clients, vendors, volunteers, visitors, and union members.
• Maintain working knowledge of ADA requirements, crowd management practices, emergency evacuation, and life safety policies and procedures.
• Problem solve patron issues/complaints in collaboration with the House Manager.
• Communicate effectively to staff and patrons as needed.
• Attend staff trainings and meetings, including info sessions about programming and exhibitions, as requested.
• Perform other duties as assigned by management.

Requirements

• Prior experience in a customer service role.
• Keen observation skills.
• Exceptional communication and interpersonal skills.
• A sense of humor.
• Able to lift program boxes (about 25 lbs. each), tables, chairs, and easels for event setups.
• Able to stand for extended periods of time.
• Ability to work effectively with people of diverse cultural backgrounds.

Skills

• Customer service
• Live event experience
• Positive attitude
• Friendly, open demeanor
• Excellent verbal and interpersonal communication
• Strong teamwork orientation
• Diplomacy
• Integrity
• Tact
• Sense of humor

Location

• San Francisco, CA

Work Type

• On-Call
• Variable schedule
• Evenings required
• Weekends required

Experience Level

• Not specified

Education Level

• Not Specified

Salary/Compensations

• $24.20 - $24.20 Hourly

Benefits

• PTO
• Holiday Pay according to Collective Bargaining Agreement
• Eligible to participate in the 403(b) Retirement Plan
• Potential access to SF City Option programs
• Free/member admission during regular museum hours
• Potential discounts on concert/lecture tickets at participating North American Reciprocal Museum institutions with YBCA badge

About the Company

• For three decades, Yerba Buena Center for the Arts (YBCA) has been a dynamic hub for contemporary art in San Francisco's downtown community.
• YBCA showcases innovative and thought-provoking work across visual arts, performing arts, film, and more, bringing together artists, audiences, and perspectives.
• YBCA is a catalyst for conversations around critical social and cultural questions, using art as a medium for dialogue.
• YBCA supports artists who push boundaries, challenge conventions, and spark experimentation and innovation in the arts.
• Mission: To be a gathering space for creative expression that fosters meaningful connection for all.
• Vision: To be a catalyst of creative exploration, expression, and innovation that empowers artists, inspires community, and drives lasting social change.
• Values: Belonging – The arts are for everyone. Inclusive Collaboration – We are stronger together. Optimism – Art has the power to inspire change. Curiosity – Learning is at the center of artistic expression.

Equal Opportunity

• Yerba Buena Center for the Arts (YBCA) is committed to diversity in its programming and in creating a work culture and environment that is reflective of San Francisco Bay Area demography.
• The Center encourages and actively recruits applicants representing dimensions of difference that include — but are not limited to — age, national origin, ethnicity, race, religion, ability, sexual orientation, gender or political affiliation.
• YBCA will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).
• YBCA is committed to providing access and reasonable accommodations for individuals with disabilities in all aspects of the employment process.
• To request an accommodation at any stage of the application or hiring process, please contact accommodations@ybca.org with the subject line “Accommodations Request.”