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About the Role
Zello is seeking a Senior Revenue Operations Analyst to transform pipeline and CRM data into actionable insights for leaders. This role will serve as the analytical backbone of the revenue organization, ensuring data quality and providing a single source of truth for Sales, Marketing, Customer Success, and Finance. The position is within the Revenue Operations team and collaborates with GTM leadership.
Responsibilities
- Own CRM data integrity in HubSpot, including monitoring data flow, optimizing automations, enforcing hygiene standards, and ensuring pipeline input trustworthiness.
- Build and maintain dashboards and reports for weekly revenue reviews, covering pipeline coverage, stage flow, conversion, deal age, and win rates.
- Support forecasting through bottom-up analysis, pipeline inspection, and clear identification of risks like slipped deals, sandbagging, or ghost pipeline.
- Analyze large datasets using SQL and BI tools to identify trends and drivers for GTM decisions.
- Measure the impact of outbound, ABM, partner, and marketing motions to guide spending decisions.
- Translate complex analysis into clear narratives for non-technical and executive audiences.
- Utilize AI and automation to enhance reporting, data quality, and analysis.
Requirements
- Proven experience owning CRM data quality or revenue reporting end-to-end, with demonstrated improvements in hygiene or accuracy.
- Ability to transform ambiguous questions into clear analyses, including building, pressure-testing, and presenting recommendations.
- Excellent written and verbal communication skills, with comfort presenting findings to executives.
- Advanced spreadsheet skills.
- Basic SQL and BI proficiency.
- Comfort with Python for analysis/automation is a plus.
- Familiarity with CRM and marketing automation stacks; HubSpot experience is a strong plus.
- Ability to manage multiple projects simultaneously, keep partners on track, and enhance team effectiveness.
- 3 to 5 years of experience in RevOps, SalesOps, or a comparable analytical GTM role, preferably in B2B SaaS.
- Hands-on AI use in a revenue tech stack is a bonus.
- Exposure to attribution, cohort/LTV, or commission analytics is a bonus.
Skills
- CRM data integrity
- Revenue reporting
- Data quality
- Pipeline analysis
- Forecasting
- SQL
- BI tools
- Python (for analysis/automation)
- HubSpot
- AI
- Automation
- Attribution analytics
- Cohort/LTV analytics
- Commission analytics
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
- 3-5 years
Benefits
- Competitive pay
- Equity with significant upside
- Intentionally designed benefits for healthy and well-balanced employees
- Flexible schedules
- Generous time off
- Sabbatical after every five years of service
- Ping-pong table
- Free snacks
About the Company
- Zello is a voice-first communication platform utilizing industry-leading push-to-talk technology to enhance collaboration and productivity for desk-less workers.
- With over 175 million users, Zello is the world's #1 rated push-to-talk app, processing 9 billion messages monthly.
- Zello's company values center on serving the frontline, connecting people in crisis globally, and supporting first responders.
Equal Opportunity
- Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.